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Oracle Customer Hub (Siebel UCM) Does Not Create Source Data History (SDH) Records For Child Address When Parent Account/Contact is Updated from the User Interface (Doc ID 1511647.1)

Last updated on FEBRUARY 04, 2019

Applies to:

Siebel CRM - Version 8.1.1.4 [21225] and later
Information in this document applies to any platform.

Goal

If you create an Account or Contact with an Address in Siebel Universal Customer Master (UCM) and then update an attribute on the Account or Contact (e.g. Status) a history record is only created for the parent and not for the child, Address. This is different than when using web services (e.g. OrganizationService or PersonService) where a history record is created for both the parent and the child Address.

Is this expected behavior in the user interface?

Solution

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In this Document
Goal
Solution
References


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