Gateway Name Service Crash After Fix Pack 8.1.1.9 Installation (Doc ID 1517212.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Call Center - Version 8.1.1.2[21215] and later
Information in this document applies to any platform.

Symptoms

 

The customer is running on a Unix platform and running against Oracle 11g database.

The customer has performed an update from Fixpack version 8.1.1.2 to Fixpack version 8.1.1.9.

 

 

After successful upgrade, the following crash of the gateway service was encountered upon the first connection from a client, for example when running srvrmgr command:

 

(gdb) #0  0x410fa501 in QeErrorList::removeLastError () from /tools/siebel/81/gtwysrvr/lib/libodbc.so
#1  0x410f8f6d in QeErrorList::clearLastError ()  from /tools/siebel/81/gtwysrvr/lib/libodbc.so
#2  0x410f9170 in QeErrorKeeper::clearLastError ()  from /tools/siebel/81/gtwysrvr/lib/libodbc.so
#3  0x410fe87f in qeGetPrivateProfileString ()  from /tools/siebel/81/gtwysrvr/lib/libodbc.so
#4  0x410d864a in bosSetInstallDir ()  from /tools/siebel/81/gtwysrvr/lib/libodbc.so
#5  0x410c9965 in LibMain () from /tools/siebel/81/gtwysrvr/lib/libodbc.so
#6  0x410c9886 in VSInitLibMain::VSInitLibMain ()  from /tools/siebel/81/gtwysrvr/lib/libodbc.so
#7  0x410c9b05 in __static_initialization_and_destruction_0 ()  from /tools/siebel/81/gtwysrvr/lib/libodbc.so
#8  0x410c9b6e in global constructors keyed to getFileVersionString ()  from /tools/siebel/81/gtwysrvr/lib/libodbc.so
#9  0x41142fb5 in __do_global_ctors_aux ()  from /tools/siebel/81/gtwysrvr/lib/libodbc.so
#10 0x4107bbd9 in _init () from /tools/siebel/81/gtwysrvr/lib/libodbc.so
#11 0x4000d773 in call_init () from /lib/ld-linux.so.2
#12 0x4000d883 in _dl_init_internal () from /lib/ld-linux.so.2
#13 0x400113d6 in dl_open_worker () from /lib/ld-linux.so.2
#14 0x4000d3b6 in _dl_catch_error () from /lib/ld-linux.so.2
#15 0x40010cbe in _dl_open () from /lib/ld-linux.so.2
#16 0x40045e4d in dlopen_doit () from /lib/libdl.so.2
#17 0x4000d3b6 in _dl_catch_error () from /lib/ld-linux.so.2
#18 0x400462fc in _dlerror_run () from /lib/libdl.so.2
#19 0x40045d84 in dlopen@@GLIBC_2.1 () from /lib/libdl.so.2
#20 0x4024ec16 in _SSdlopen ()  from /tools/siebel/81/gtwysrvr/lib/libsslcshar.so
#21 0x40ff5eb8 in LoadOdbcDriverManager ()  from /tools/siebel/81/gtwysrvr/lib/libsslcdb.so
#22 0x40f8c050 in UTLSQLAllocEnv ()  from /tools/siebel/81/gtwysrvr/lib/libsslcdb.so
#23 0x40df7e7c in SecurityLogin ()  from /tools/siebel/81/gtwysrvr/lib/libsscfsaodbc.so

Cause

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