Siebel 8.1.1.9 startup error in Linux

(Doc ID 1517242.1)

Last updated on AUGUST 31, 2017

Applies to:

Siebel Call Center - Version 8.1.1.2[21215] and later
Siebel CRM - Version 15.15 [IP2015] to 15.15 [IP2015] [Release V15]
SUSE \ UnitedLinux x86-64

Symptoms

When starting the Gateway, Siebel service or OHS Web server in Linux, the startup fails and the following error can be observed:

 

GenericLog      GenericError    1       0000a37650d22d26:0      2012-12-20 11:09:30     (smilobj.cpp (1076) err=1376350 sys=1) SBL-SMI-00094: Internal: Could not get the IP address: Internal: gethostbyname_r ()failed with error. (%sysError)

 

However the name of the host can be resolved correctly when running outside of Siebel. This occurs in SuSE, OEL and other Linux flavours.

Cause

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