Trying To Disable Creation Of Activity While Sending An Email With F9 Functionality (Doc ID 1521498.1)

Last updated on JANUARY 14, 2016

Applies to:

Siebel Email Response - Version 7.5.2 [16008] and later
Information in this document applies to any platform.

Goal

Send Email Preferences (Also for Some Other Send Commands)

The following are the outbound communications preferences in the Send Email category. These preferences apply to using some or all of the Send commands: Send Email, Send Fax, Send Wireless Message, or Send Page. Also refer to the settings under the Advanced Features category.
Upon Sending Messages Generate. Specifies activity generation for messages sent using the Send Email, Send Fax, and Send Wireless Message, and Send Page commands. The drop-down list displays the following options:
Public activities. Sets the Internal flag to FALSE for activity records generated by sending outbound messages. The Internal flag is used to restrict visibility of activity records.
Private activities. Sets the Internal flag to TRUE for activity records generated by sending outbound messages.
No activities. Specifies that no activity records are generated by sending outbound messages.

The user preference is set to No activities, but we still have Activities created.

Is this a product defect ?
 

Solution

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