UCM Transaction Manager and PubSub Uses BC View Mode (Doc ID 1524553.1)

Last updated on DECEMBER 22, 2015

Applies to:

Siebel Universal Customer Master - Version 8.1.1.4 SIA [21225] and later
Information in this document applies to any platform.

Symptoms

Generally UCM is used with one Organization and one Position for all the records.

If different positions are used in UCM records and an incoming request is processed with another position the process will fail once UCM Transaction Manager and Publish/Subscribe process use BC visibility (BusComp View Mode) in its queries.

For UCM Batch Process for example it can result in an error like "SBL-IAI-00461: UCM Batch Manager: Invalid Match Id 1-7QA2 for AutoMatch" if an existing record is found.

For Publish/Subscribe process it will just not find the record and this won't be sent to external systems.

Cause

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