EMail Response Not Licensed To Use POP3SMTP Driver^M

(Doc ID 1524815.1)

Last updated on OCTOBER 02, 2016

Applies to:

Siebel eCommunications eMail Response - Version 8.1.1.7 SIA [21238] and later
Information in this document applies to any platform.
We recently upgraded the Siebel environment from 8.0 to 8.1 and going through the validation of email functionality. We get the following error during our test and no emails are coming in…
We see the following error in the component log:

2021 2013-01-03 17:13:53 0000-00-00 00:00:00 +0000 00000000 001 ffff 0001 09 CommInboundRcvr 46137372 12058716 8225 /siebel/siebsrvr/enterprises/SIEB81POC/tx2dsse010/log/CommI
nboundRcvr_0044_46137372.log 8.1.1.7 [21238] ENU^M
EMR_Log GenericError 1 0000008e50d2005c:0 2013-01-03 17:13:53 Profile eMail not loaded: eMail Response not licensed to use POP3SMTP driver^M
Do we need specific license key(s)? Please confirm and let us know the fix.

Thanks,

Symptoms

 While trying to use eMail Response , getting error:

2013-01-03 17:14:01 Profile Test  Integration not loaded: eMail Response not licensed to use POP3SMTP driver^M

Changes

 none

Cause

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