Customizing Root Product Bundled In Promotion Causes Internal Worker Error (SBL-CFG-00148) (Doc ID 1527777.1)

Last updated on DECEMBER 02, 2016

Applies to:

Siebel eCommunications - Version 8.1.1.8 SIA [23012] and later
Information in this document applies to any platform.
Checked for relevance on 30-Jan-2015

** Checked for relevance on 2-Dec-2016 **

Symptoms

1.) When adding a promotion to an Order/Quote only the root product is loaded. The application does not load any other required products that are defined on the Promotion.
2.) When pressing Customize on the Root Product an error is raised:
 

Error:
[1] Error invoking service 'SIS OM PMT Service', method 'Reconfigure Product Instance' at step 'Reconfigure Product Instance'.(SBL-BPR-00162)
[2] Set of related Objects (Dynamic Model)

Object Type ISS_PROD_DEF Name Version 1; Relationship; Name - <R1>; Sub Object

An active version can not be found; Type ISS_PROD_DEF; Name <Product1>; Time stamp 12/11/2012 02:31:52(SBL-ISS-00121)"

 

Sometimes also the following errors can be seen:

Error:
[1] Error invoking service 'SIS OM PMT Service', method 'Reconfigure Product Instance' at step 'Reconfigure Product Instance'.(SBL-BPR-00162)
[2] While updating the model, the Internal Configuration Engine encountered the following error: Internal Worker Error.(SBL-CFG-00148)

 
 
STEPS

The issue can be reproduced with the following steps:
1. Define a promotion P with Root Product "Internet"
2. Define some child products of Internet with Min Card = 1
3. Release the Promotion and Refresh Cache.
4. Add the Promotion P to an Order
==> Only the root product is added.
5. Press Customize for the Root product
==> Errors SBL-BPR-00162, SBL-ISS-00121 (see above)
 

Cause

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