Siebel Freezes: Not Able To Add Line Items From Siebel.

(Doc ID 1527913.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Communications - Version SIA [21225] and later
Information in this document applies to any platform.


After adding a line item from the product catalog to an order, the system went down. Users are not able to login anymore.

Last error in log file:

The issue can be reproduced with the following steps:
1. Start Siebel Servers (4 Servers)
2. In one session add a product from the cart to an order
=> System hangs. Cannot login anymore. IMPACT: Production Down


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