Siebel Freezes: Not Able To Add Line Items From Siebel. (Doc ID 1527913.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Communications - Version 8.1.1.4 SIA [21225] and later
Information in this document applies to any platform.

Symptoms


After adding a line item from the product catalog to an order, the system went down. Users are not able to login anymore.

Last error in log file:
 


STEPS
The issue can be reproduced with the following steps:
1. Start Siebel Servers (4 Servers)
2. In one session add a product from the cart to an order
=> System hangs. Cannot login anymore. IMPACT: Production Down

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms