Child applet not refreshed when no child VBC records are returned.
(Doc ID 1528028.1)
Last updated on FEBRUARY 03, 2019
Siebel CRM - Version 220.127.116.11 and later Information in this document applies to any platform.
The customer has created a view with a parent and child applet that map onto VBCs with class CSSFABCVRec. Relationship is 1:M. The workflow calls a web service that returns parent and child data. The user property Populate Child Data is set to Y on the parent so that the workflow is called for the parent and the parent and child are populated with the output.
The customer has defined the following user properties on the VBCs:
Enable Caching, N Outgoing Integration Object Name, T2 Balance Info Int Populate Child Data, Y ProcessName, T2 Balance Information VBC Service Name, SIA Billing Extern Service
Enable Caching, N Outgoing Integration Object Name, T2 Balance Info Int Outgoing Integration Object Name: Search, T2 Balance Info Int Populate Child Data, Y ProcessName, T2 Balance Information VBC Service Name, SIA Billing Extern Service
When a user goes into the view the parent and child applet are populated. If the user refreshes the view and the web service returns no child data, the child applet isn’t refreshed and the previous child records are still displayed.
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