Crash In ABO With Error Cannot Execute Workflow Process Definition '0VA-1DZTRO' (Doc ID 1528225.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.7 SIA [21238] and later
Information in this document applies to any platform.

Symptoms

Different call stacks have been reported during execution of some ABO workflows.

Following are some scenarios where the crash has occurred:

1-) During execution of SIS OM Move Process' WF:

Call stack:

/home/appl/siebel/siebsrvr/lib/libsslcosd.so[0x558dc951]
[0xffffe500]
/home/appl/siebel/siebsrvr/lib/libsscsibrk.so(_ZN19CSSCxObjInstService9AddObjectE8SSstringS0_S0_S0_S0_S0_S0_S0_R12CSSCxObjCompS2_bS0_+0xfef)[0x7093ca3f]
/home/appl/siebel/siebsrvr/lib/libsscsibrk.so(_ZN19CSSCxObjInstService10CreateItemEP12CSSCxObjCompS1_R8SSstringb+0x42a)[0x7097c57a]
/home/appl/siebel/siebsrvr/lib/libsscsibrk.so(_ZN19CSSCxObjInstService10CreateItemEP12CSSCxObjCompS1_R8SSstringb+0xa55)[0x7097cba5]
/home/appl/siebel/siebsrvr/lib/libsscsibrk.so(_ZN19CSSCxObjInstService10DeltaQuoteERK14CCFPropertySetRS0_+0x1675)[0x70976255]
/home/appl/siebel/siebsrvr/lib/libsscsibrk.so(_ZN19CSSCxObjInstService14DoInvokeMethodEPKtRK14CCFPropertySetRS2_+0x143)[0x709411f3]
/home/appl/siebel/siebsrvr/lib/libsscfom.so(_ZN10CSSService12InvokeMethodEPKtRK14CCFPropertySetRS2_+0x27a)[0x5bc4751a]
/home/appl/siebel/siebsrvr/lib/libsscsremt.so(_ZN22CSSConfiguratorService20InvokeSessionMethod2EPKtRK14CCFPropertySetRS2_b+0x289)[0x81385d89]
/home/appl/siebel/siebsrvr/lib/libsscsremt.so(_ZN22CSSConfiguratorService19InvokeSessionMethodEPKtRK14CCFPropertySetRS2_b+0xe7)[0x813858e7]
/home/appl/siebel/siebsrvr/lib/libsscsremt.so(_ZN22CSSConfiguratorService14DoInvokeMethodEPKtRK14CCFPropertySetRS2_+0xe74)[0x813749c4]
/home/appl/siebel/siebsrvr/lib/libsscfom.so(_ZN10CSSService12InvokeMethodEPKtRK14CCFPropertySetRS2_+0x27a)[0x5bc4751a]
/home/appl/siebel/siebsrvr/lib/libsscsremt.so(_ZN18CSSCfgProxyService14DoInvokeMethodEPKtRK14CCFPropertySetRS2_+0x47)[0x8136fd57]
/home/appl/siebel/siebsrvr/lib/libsscfom.so(_ZN10CSSService12InvokeMethodEPKtRK14CCFPropertySetRS2_+0x27a)[0x5bc4751a]
/home/appl/siebel/siebsrvr/lib/libsscapmsv.so(_ZN13CSSPMTService5DeltaERK14CCFPropertySetRS0_+0x170a)[0x738bd37a]
/home/appl/siebel/siebsrvr/lib/libsscapmsv.so(_ZN13CSSPMTService14DoInvokeMethodEPKtRK14CCFPropertySetRS2_+0x91d)[0x7387c89d]
/home/appl/siebel/siebsrvr/lib/libsscfom.so(_ZN10CSSService12InvokeMethodEPKtRK14CCFPropertySetRS2_+0x27a)[0x5bc4751a]

2-) During execution of 'SIS OM Edit Complex Asset Workflow':

Call stack:

#0  0x00000000 in ?? ()
#1  0x69b3ca42 in CSSCxObjInstService::AddObject(SSstring, SSstring, SSstring, SSstring, SSstring, SSstring, SSstring, SSstring, CSSCxObjComp&, CSSCxObjComp&, bool, SSstring) () from /home/appl/siebel/siebsrvr/lib/libsscsibrk.so
#2  0x69bab36b in CSSCxObjInstService::AutoMatchInstanceElement(CSSStringList&, CSSCxObjComp&, CSSCfgObject&, int, SSstring&, CSSModel*) () from /home/appl/siebel/siebsrvr/lib/libsscsibrk.so
#3  0x69ba776e in CSSCxObjInstService::AutoMatchInstanceElement(CSSStringList&, CSSCxObjComp&, CSSCfgObject&, int, SSstring&, CSSModel*) () from /home/appl/siebel/siebsrvr/lib/libsscsibrk.so
#4  0x69ba44b1 in CSSCxObjInstService::RecreateInstance(CSSCxObjComp&, SSstring&, CSSModel*, SSstring const&, int, bool&) () from /home/appl/siebel/siebsrvr/lib/libsscsibrk.so
#5  0x69bbf71c in CSSCxObjInstService::AutoMatch(CCFPropertySet const&, CCFPropertySet&) ()
  from /home/appl/siebel/siebsrvr/lib/libsscsibrk.so
#6  0x69b411f3 in CSSCxObjInstService::DoInvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&)
   () from /home/appl/siebel/siebsrvr/lib/libsscsibrk.so
#7  0x5a95f51a in CSSService::InvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&) ()
  from /home/appl/siebel/siebsrvr/lib/libsscfom.so
#8  0x69bea8f3 in CSSCxAutoMatchService::AutoMatch(CCFPropertySet const&, CCFPropertySet&) ()
  from /home/appl/siebel/siebsrvr/lib/libsscsibrk.so
#9  0x69bea6df in CSSCxAutoMatchService::DoInvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&) () from /home/appl/siebel/siebsrvr/lib/libsscsibrk.so
#10 0x5a95f51a in CSSService::InvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&) ()

Cause

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