Siebel Application Is crashing with SBL-OSD-01000 Process exited with error followed by server busy error (Doc ID 1530904.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel CRM - Version 7.7.2.11 SIA [18389] and later
Information in this document applies to any platform.
Applicable to all OS platforms

”Checked for Relevance on 28-Aug-2014”
”Checked for Relevance on 02-FEB-2016”

Symptoms

On : 7.7.2.11 SIA [18389] version, System Admin

When attempting to work with URL,
the following error occurs.

ERROR
-----------------------
ServerLog ProcessExit 1 0 2013-02-18 07:29:28 AECMeMedicalObjMgr_enu53780 SBL-OSD-01000 Process exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access.



Further Investigation on given files:

--------------------------------------------------------------------------------------

Enterprise Log file error :

AECMeMedicalObjMgr_enu53780     SBL-OSD-01000   Process exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access.

Fdr File Crash output :

drSub_OBJMGR_BC_EMPTY_WS BusComp Empty WorkSet FINS Validation Rule Set Arguments
FdrSub_OBJMGR_BC_REC_DSTR WorkSet Record Destruction FINS Validation Rule Set Arguments
FdrSub_OBJMGR_BC_DSTR BusComp Destruction FINS Validation Rule Set Arguments
FdrSub_OBJMGR_BC_EMPTY_WS BusComp Empty WorkSet FINS Validation Rule Set Arguments
FdrSub_OBJMGR_SQLOBJ_RELEASE SqlObj Release FINS Validation Rule Set Arguments
FdrSub_DBC_CURSOR_DSTR Sql Cursor Destruction
FdrSub_OBJMGR_DATA_LST_DSTR Data List Destruction
FdrSub_OBJMGR_CACHE_SQLOBJ Cache SqlObj FINS Validation Rule Set Arguments
FdrSub_OBJMGR_BC_DSTR BusComp Destruction FINS Validation Rule
FdrSub_OBJMGR_BC_EMPTY_WS BusComp Empty WorkSet FINS Validation Rule
FdrSub_OBJMGR_BC_REC_DSTR WorkSet Record Destruction FINS Validation Rule
FdrSub_OBJMGR_SQLOBJ_RELEASE SqlObj Release FINS Validation Rule
FdrSub_DBC_CURSOR_DSTR Sql Cursor Destruction
FdrSub_OBJMGR_DATA_LST_DSTR Data List Destruction
FdrSub_OBJMGR_CACHE_SQLOBJ Cache SqlObj FINS Validation Rule
FdrSub_OBJMGR_BC_REC_DSTR WorkSet Record Destruction FINS Validation Rule Set
FdrSub_FDR_CRASH ** CRASHING THREAD **

Crash file callstack:

- CALL STACK -
sslcshar +0x1763 = SSstring::operator unsigned short const *() +0x3
ssfavaldbs +0x735d = CSSFAValidator::DoInvokeMethod() +0x28ed
ssfavaldbs +0x484b = CSSFAValidator::Validate() +0x3db
ssfavaldbs +0x4c3d = CSSFAValidator::DoInvokeMethod() +0x1cd
sscfom +0x12be6 = CSSService::InvokeMethod() +0x1a6
sscfom +0xe16c = CSSModel::TriggerCTEventsRecur() +0xe8c
sscfom +0x7f14 = CSSModel::TriggerCTEvents() +0x54
sscaswbc +0xad14a = CSSSWEFrameMgrInternal::DeleteActiveView() +0xaa
sscaswbc +0xaf425 = CSSSWEFrameMgrInternal::SetView() +0x45
sscaswbc +0xb617c = CSSSWEFrameMgrInternal::BuildView() +0xfdc
sscaswbc +0xb7356 = CSSSWEFrameMgrInternal::BuildView() +0x36
sscaswbc +0xc739e = CSSSWEContentHandler::DoGotoView() +0x17e
sscaswbc +0xb4729 = CSSSWEFrameMgrInternal::GotoView() +0x3c9
sscaswbc +0x9a48f = CSSSWECmdProcessor::_ProcessCommand() +0x59f
sscaswbc +0x9b4d9 = CSSSWECmdProcessor::ProcessCommand() +0x819
sscaswbc +0x9ba24 = CSSSWECmdProcessor::ProcessCommand() +0x34
sscaswbc +0x1adc09 = CSSServiceSWEIface::Request() +0x2c9
sscaswbc +0x1ae678 = CSSServiceSWEIface::DoInvokeMethod() +0x698
sscfom +0x12be6 = CSSService::InvokeMethod() +0x1a6

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Cause

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