Setup.bat doesn't run correctly when installing Siebel Patch 8.1.1.9 fix pack

(Doc ID 1531027.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Finance CRM Sales, SPE - Version 8.1.1 [21112] to 8.1.1.9 SIA [23016] [Release V8]
All Platforms

Symptoms

On : 8.1.1.x version, Installation

ACTUAL BEHAVIOR
---------------
In some environments, when attempting to install Siebel 8.1.1.9 fix pack to an existing Siebel 8.1.1.7 Enterprise Server environment, setup.bat opens a DOS window which then disappears very quickly without continuing the installation.

EXPECTED BEHAVIOR
-----------------------
The installer should proceed and launch the Oracle Universal Installer window.

STEPS
-----------------------
The issue can be reproduced at will on the affected server with the following steps:
1. Run setup.bat from the Command Prompt or from Windows Explorer.
2. You will see the DOS window disappear quickly without launching the Oracle Universal Installer window.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, it is not possible to install Siebel 8.1.1.9 fix pack on the affected servers.

Cause

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