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Cannot login via the Web Client after the reboot of OS (Doc ID 1531317.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.6 [21233] and later
Information in this document applies to any platform.

Symptoms

Following error occurs when trying to login via the Siebel 8.1.1.6 SIA Web Client and no user can login.

The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again.

From the enterprise log file(<$Enterprise>.<$Siebel_server>.log), Object Manager components were successfully running.
However, Server Request Processor(SRProc) component was terminated with following error. Due to the unavailability of SRProc component, Web Client could not login.

Enterprise log file(<$Enterprise>.<$Siebel_server>.log) had following error:

2021 2013-02-18 09:35:58 0000-00-00 00:00:00 +0900 00000000 001 003f 0001 09 SiebSrvr 0 12492 1439233600 SIEBEL_ROOT/siebsrvr/enterprises/$Enterprise/$Siebel_server/log/<$Enterprise>.<$Siebel_server>.log 8.1.1.6 [21233] ENU

ServerLog    ProcessExit    1    0000805851212f09:0    2013-02-18 09:36:09    SRProc     12675     TERMINATED      Process 12675 was terminated


SRProc log file had following error:

2021 2013-02-18 09:36:04 0000-00-00 00:00:00 +0900 00000000 001 003f 0001 09 SRProc 6291458 12675 1440673312 SIEBEL_ROOT/siebsrvr/enterprises/$Enterprise/$Siebel_server/log/SRProc_0006_6291458.log 8.1.1.6 [21233] ENU

ServerLog    LstnObjInherit    3    0000804751212f09:0    2013-02-18 09:36:04    Inherited listening object for port 49166
ServerLog    LstnObjPrivCreate    3    0000804951212f09:0    2013-02-18 09:36:04    Created port 49181 for Server Request Processor
GenericLog    GenericError    1    0000804951212f09:0    2013-02-18 09:36:04    Message: GEN-13,
 Additional Message: dict-ERR-1105: Unable to read info for table "" from export file (UTLDataDelimRead).

GenericLog    GenericError    1    0000804951212f09:0    2013-02-18 09:36:04    Message: GEN-13,
 Additional Message: dict-ERR-0004: ODBC error: UTLDataTblRead

GenericLog    GenericError    1    0000804951212f09:0    2013-02-18 09:36:04    Message: GEN-13,
 Additional Message: dict-ERR-0003: Error occurred in function "UTLDataPrepare".

GenericLog    GenericError    1    0000804951212f09:0    2013-02-18 09:36:04    Message: GEN-10,
 Additional Message: Calling Function: DICGetIndexes; Called Function: UTLDataExecDirect

GenericLog    GenericError    1    0000804951212f09:0    2013-02-18 09:36:04    Message: GEN-10,
 Additional Message: Calling Function: DICLoadDict; Called Function: Calling DICGetIndexes

GenericLog    GenericError    1    0000804951212f09:0    2013-02-18 09:36:04    (srpdb.cpp (860) err=3006 sys=2) SBL-GEN-03006: Error calling function: DICFindTable m_pReqTbl
GenericLog    GenericError    1    0000804951212f09:0    2013-02-18 09:36:04    (srpsmech.cpp (74) err=3006 sys=0) SBL-GEN-03006: Error calling function: DICFindTable m_pReqTbl
GenericLog    GenericError    1    0000804951212f09:0    2013-02-18 09:36:04    (srpmtsrv.cpp (107) err=3006 sys=0) SBL-GEN-03006: Error calling function: DICFindTable m_pReqTbl
GenericLog    GenericError    1    0000804951212f09:0    2013-02-18 09:36:04    (smimtsrv.cpp (1203) err=3006 sys=0) SBL-GEN-03006: Error calling function: DICFindTable m_pReqTbl
SmiLayerLog    Error    1    0000804951212f09:0    2013-02-18 09:36:04    Terminate process due to unrecoverable error: 3006. (Main Thread)

  

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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