Server Configuration Fails When Creating Cluster Siebel Server Service (Doc ID 1531941.1)

Last updated on JANUARY 30, 2017

Applies to:

Siebel CRM - Version 8.1.1.8 [23012] to 16.9 [IP2016] [Release V8 to V16]
Microsoft Windows x64 (64-bit) - Version: 2008 R2
Microsoft Windows (32-bit)

Symptoms

Starting with Fixpack  8.1.1.8 / 8.2.2.1 and above:

When attempting to configure a Siebel Server on a Microsoft Windows 2008 cluster server the following error occurs.

ERROR
-----------------------
Error: "Siebel Server Configuration Wizard failed with error. Please see the log files for details".


STEPS
-----------------------
The issue occurs by following these steps:
1. Run Start ^ All Programs ^ Siebel Enterprise Server Configuration 8.1.1.0.0 ^ Siebel Server Configuration
2. Select “Create New Configuration”:
3. Press next
4. Enter details (SADMIN) and press ‘Next’:
5. Enter password
6. Enter Gateway Server name
7. Press Next
8. Enter Siebel Ent Name and press ‘Next’
9. Enter Siebel Server Name and press ‘Next’
10. Enter Siebel Server Description and press Next
11. Enter Component Group
12. Choose default port and press Next
13. Choose Network TCP/IP (default) and press Next
14. Press Next
15. Untick Register External Oracle ODBC Driver and press next
16. Choosing either "Clustered virtual host...." or "Clustered using Virtual IP..."
Error: "Siebel Server Configuration Wizard failed with error. Please see the log files for details".

 

Log file description
  ====================
  From Sibel_root\sba81\cfgtoollogs\cfg\config_date_time.log
  
  Jan 7, 2013 1:17:37 PM
  oracle.siebel.configurator.screen.ConfiguratorFrame$nextActionListener
  validatePanel
  FINER: Validation Rule ValidatePanel: ValidateSiebelGateway
  %%SiebelClusterGateway%%
  Jan 7, 2013 1:17:37 PM
  oracle.siebel.configurator.screen.ConfiguratorFrame$nextActionListener
  validateRule
  FINER: Validation Rule compVal: XYZ
  Jan 7, 2013 1:17:37 PM
  oracle.siebel.configurator.screen.ConfiguratorFrame$nextActionListener
  validateRule
  FINER: Validation Rule compName: SiebelClusterGateway
  Jan 7, 2013 1:17:37 PM
  oracle.siebel.configurator.screen.ConfiguratorFrame$nextActionListener
  validateRule
  FINER: Validation Rule: 0:    ValidateSiebelGateway %%SiebelClusterGateway%%
  Jan 7, 2013 1:17:37 PM
  oracle.siebel.configurator.utility.DefaultExceptionHandler uncaughtException
  SEVERE: java.lang.ArrayIndexOutOfBoundsException: 1
  java.lang.ArrayIndexOutOfBoundsException: 1
   at
  oracle.siebel.configurator.screen.ConfiguratorFrame$nextActionListener.valida
  teRule(ConfiguratorFrame.java:2585)
   at
  oracle.siebel.configurator.screen.ConfiguratorFrame$nextActionListener.valida
  tePanel(ConfiguratorFrame.java:2139)
   at
  oracle.siebel.configurator.screen.ConfiguratorFrame$nextActionListener.action
  Performed(ConfiguratorFrame.java:1422)
   at javax.swing.AbstractButton.fireActionPerformed(AbstractButton.java:1995)
   at
  javax.swing.AbstractButton$Handler.actionPerformed(AbstractButton.java:2318)
   at
  javax.swing.DefaultButtonModel.fireActionPerformed(DefaultButtonModel.java:38
  7)
   at javax.swing.DefaultButtonModel.setPressed(DefaultButtonModel.java:242)
   at
  javax.swing.plaf.basic.BasicButtonListener.mouseReleased(BasicButtonListener.
  java:236)
   at java.awt.Component.processMouseEvent(Component.java:6267)
   at javax.swing.JComponent.processMouseEvent(JComponent.java:3267)
   at java.awt.Component.processEvent(Component.java:6032)
   at java.awt.Container.processEvent(Container.java:2041)
   at java.awt.Component.dispatchEventImpl(Component.java:4630)
   at java.awt.Container.dispatchEventImpl(Container.java:2099)
   at java.awt.Component.dispatchEvent(Component.java:4460)
   at java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:4577)
   at java.awt.LightweightDispatcher.processMouseEvent(Container.java:4238)
   at java.awt.LightweightDispatcher.dispatchEvent(Container.java:4168)
   at java.awt.Container.dispatchEventImpl(Container.java:2085)
   at java.awt.Window.dispatchEventImpl(Window.java:2478)
   at java.awt.Component.dispatchEvent(Component.java:4460)
   at java.awt.EventQueue.dispatchEvent(EventQueue.java:599)
   at
  java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:
  269)
   at
  java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:184
  )
   at
  java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:
  174)
   at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:169)
   at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:161)
   at java.awt.EventDispatchThread.run(EventDispatchThread.java:122)



Cause

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