Reports Upload Fails When Using jvm.dll Of JDK 1.7 (Doc ID 1533152.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Call Center - Version 8.1.1.3[21219] and later
Information in this document applies to any platform.

Symptoms

Reports upload is failing with error Failed to load the JVM DLL, check that the specified dll name is correct (SBL-EAI-05006) when using the JDK 1.7

Steps to reproduce the issue.


1. Take any working Siebel - BIP environment which has JDK 1.7 installed

2. If Siebel is installed on Windows then just set the JAVA_HOME environment variable to C:\Java\jdk1.7.0_10

    Note: Adjust the path as per your environment

3.  Now try uploding the reports it will fail with error
     Failed to load the JVM DLL.
 
   
[1][0] Failed to load the JVM DLL, check that the specified dll name is correct (SBL-EAI-05006)
[2]Object manager error: ( [0] Failed to load the JVM DLL, check that the specified dll name is correct (SBL-EAI-05006)
   

Cause

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