Reports Upload Fails When Using jvm.dll Of JDK 1.7
(Doc ID 1533152.1)
Last updated on AUGUST 03, 2018
Applies to:Siebel Call Center - Version 126.96.36.199 and later
Information in this document applies to any platform.
Reports upload is failing with error Failed to load the JVM DLL, check that the specified dll name is correct (SBL-EAI-05006) when using the JDK 1.7
Steps to reproduce the issue.
1. Take any working Siebel - BIP environment which has JDK 1.7 installed
2. If Siebel is installed on Windows then just set the JAVA_HOME environment variable to C:\Java\jdk1.7.0_10
Note: Adjust the path as per your environment
3. Now try uploding the reports it will fail with error
Failed to load the JVM DLL.
 Failed to load the JVM DLL, check that the specified dll name is correct (SBL-EAI-05006)
Object manager error: (  Failed to load the JVM DLL, check that the specified dll name is correct (SBL-EAI-05006)
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