Using Siebel CTI With Two Different Middlewares and CTI Drivers (Doc ID 1533615.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version 8.1.1.5 SIA [21229] and later
Information in this document applies to any platform.

Goal

 Customers may wish to combine several separate call centers using different middlewares.

This might involve different functionalities, for example an outbound campaign predictive call dialer from one company, and an inbound call center from another.

What issues are to be resolved ?

Solution

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