Full Install for Siebel 8.1.1.8 and later may not start up, when the target machine used to have older version of Siebel. (Doc ID 1533775.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.8 SIA [23012] and later
Information in this document applies to any platform.

Symptoms

Siebel Fix Pack 8.1.1.8 and later provides a capability to create "Full Install Image" using Siebel base version (8.1.1.0) for Siebel Enterprise Server and Siebel Web Server Extension.

Unlike the installer for older version, it runs with Oracle Universal Installer (OUI).

 

When it is started with setup.bat under "Siebel_Install_Imagae\8.1.1.9\Windows\Server\Siebel_Enterprise_Server\Disk1\install" folder (for Siebel Enterprise Server in this case), a command window opens for a while, close automatically then the installer GUI  (Welcome) should appear. However, it may show nothing after the command window is closed, while javaw.exe launched by the installer is still running.

 

As there are various reasons for this behavior, run "setup.bat -debug' so that the separate command window shows more detailed information. Many times there are explicit errors for further troubleshooting.

 

In rare occasion, even this command window does not show any apparent error, and the last part may look like this.

------------------------------------------

Top Level Component: oracle.siebel.ses

Patch Version from OraParam File: 8.1.1.9.0

Base build installer location from OraParam File:

Default Base build installer location: D:\Siebel_Install_Image\8.1.1.9\Windows\S

erver\Siebel_Enterprise_Server\Disk1\stage\8.1.1.0\Disk1

Empty Installer Location from OraParam File:

Default Empty Installer Location:D:\Siebel_Install_Image\8.1.1.9\Windows\Server\

Siebel_Enterprise_Server\Disk1\stage\emptyinstallers\Disk1

Do Backup  from OraParam File: false

Launching GUI installer

Patch Version in Load VPD: 8.1.1.9.0

------------------------------------------

Usually "Creating Welcome Panel" message follows the "Patch Version in Load VPD" information, but this command window stays there without any more information.

 

The same behavior may occur when Siebel 8.1.1.10 is installed on top of Siebel 8.1.1.8 or .9 installation.

Cause

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