Contact Records Are Not Coming In Existing Duplicate Screen Without Address
Last updated on MARCH 02, 2017
Applies to:Siebel CRM - Version 22.214.171.124  and later
Siebel Universal Customer Master - Version 126.96.36.199  and later
Information in this document applies to any platform.
On : 188.8.131.52  version, Client Functionality
Contact records are not coming into Existing Duplicate screen(UCM Contact Duplicate List Applet) without Address.
In the log we found the record is trying to get the Primary address as well. However, address is not required.
T4.DUP_OBJ_ID = T1.PAR_ROW_ID AND
T1.PR_DEPT_OU_ID = T2.PAR_ROW_ID (+) AND
T1.PR_PER_ADDR_ID = T3.ROW_ID AND
(T4.OBJ_ID != T4.DUP_OBJ_ID) AND
(T4.OBJ_ID = '1-YFPJ')
T4.OBJ_ID DESC, T4.TOT_SCORE_VAL DESC
Customer expects to see duplicate record in the Duplicate Applet.
The issue can be reproduced at will with the following steps:
1.Create/update a record without address in UCM so that it will form a duplicate to an existing one ensure that the matching pop up comes.
2. In the Pop up,Click on 'Ignore All'.
3. Now click on 'Existing Duplicates' tab.
4. Now drilldown on the new record created and it will direct you to UCM Contact Duplicates Detail View where you can see the ''Merge' button at the bottom applet.
But the record is not visible in the bottom applet even though we had the same record at S_DEDUP_RESULT table
The issue has the following business impact:
Due to this issue, users cannot have the duplicate record displayed when address is not informed.
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