Contact Records Are Not Coming In Existing Duplicate Screen Without Address (Doc ID 1534134.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.7 [21238] and later
Siebel Universal Customer Master - Version 8.1.1.7 [21238] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.7 [21238] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Contact records are not coming into Existing Duplicate screen(UCM Contact Duplicate List Applet) without Address.

In the log we found the record is trying to get the Primary address as well. However, address is not required.

SELECT
  T4.CONFLICT_ID,
  T4.LAST_UPD,
  T4.CREATED,
  T4.LAST_UPD_BY,
  T4.CREATED_BY,
  T4.MODIFICATION_NUM,
  T4.ROW_ID,
  T4.DESC_TEXT,
  T1.FST_NAME,
  T1.LAST_NAME,
  T2.DUNS_NUM,
  T4.DUP_OBJ_ID,
  T4.SEQ_NUM,
  T4.OBJ_ID,
  T4.TOT_SCORE_VAL,
  T3.ADDR,
  T1.EMAIL_ADDR,
  T1.HOME_PH_NUM,
  T1.CELL_PH_NUM,
  T3.CITY,
  T3.COUNTRY,
  T3.STATE,
  T3.ZIPCODE,
  T1.WORK_PH_NUM
  FROM
  SIEBEL.S_CONTACT T1,
  SIEBEL.S_ORG_EXT T2,
  SIEBEL.S_ADDR_PER T3,
  SIEBEL.S_DEDUP_RESULT T4
  WHERE
  T4.DUP_OBJ_ID = T1.PAR_ROW_ID AND
  T1.PR_DEPT_OU_ID = T2.PAR_ROW_ID (+) AND
  T1.PR_PER_ADDR_ID = T3.ROW_ID AND
  (T4.OBJ_ID != T4.DUP_OBJ_ID) AND
  (T4.OBJ_ID = '1-YFPJ')
  ORDER BY
  T4.OBJ_ID DESC, T4.TOT_SCORE_VAL DESC


EXPECTED BEHAVIOR
-----------------------
Customer expects to see duplicate record in the Duplicate Applet.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Create/update a record without address in UCM so that it will form a duplicate to an existing one ensure that the matching pop up comes.
2. In the Pop up,Click on 'Ignore All'.
3. Now click on 'Existing Duplicates' tab.
4. Now drilldown on the new record created and it will direct you to UCM Contact Duplicates Detail View where you can see the ''Merge' button at the bottom applet.

But the record is not visible in the bottom applet even though we had the same record at S_DEDUP_RESULT table

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot have the duplicate record displayed when address is not informed.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms