Fix Pack 8.1.1.9 Installation Hang (Doc ID 1534518.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Finance CRM - Version 8.1.1.8 SIA [23012] and later
Information in this document applies to any platform.

Symptoms

 We are trying to install the 8119 fix pack, over our 8117 standard installation.

Our SWSE is deployed on a RedHat Linux Server, and the OUI installer is hanging during installation.

The command we are running is - ./runInstaller -oneclick -jreLoc /apps/oracle/11.2.0.2/jdk/jre

When a click is done on "Next" button, there is a Java exception in the console:


Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException
        at com.oracle.siebel.cc.view.CCInstallerScreens.validateFields(CCInstallerScreens.java:313)
        at oracle.sysman.oio.oioc.GUIOneClickInstaller.onNext(GUIOneClickInstaller.java:297)
        at com.oracle.siebel.cc.view.CCInstallerScreens.validateBackup(CCInstallerScreens.java:234)
        at com.oracle.siebel.cc.view.CCInstallerScreens.actionPerformed(CCInstallerScreens.java:282)
        at oracle.ewt.button.PushButton.processActionEvent(Unknown Source)
        at oracle.ewt.button.PushButton.processEventImpl(Unknown Source)
        at oracle.ewt.lwAWT.LWComponent.redispatchEvent(Unknown Source)
        at oracle.ewt.lwAWT.LWComponent.processEvent(Unknown Source)
        at oracle.ewt.button.PushButton.activate(Unknown Source)
        at oracle.ewt.lwAWT.AbstractButton.processMouseReleased(Unknown Source)
        at oracle.ewt.lwAWT.AbstractButton.processMouseEvent(Unknown Source)
        at java.awt.Component.processEvent(Component.java:5282)
        at java.awt.Container.processEvent(Container.java:1966)
        at oracle.ewt.lwAWT.LWComponent.processEventImpl(Unknown Source)
        at oracle.ewt.button.PushButton.processEventImpl(Unknown Source)
        at oracle.ewt.lwAWT.LWComponent.redispatchEvent(Unknown Source)
        at oracle.ewt.event.tracking.GlassMouseGrabProvider$Disp._redispatchEvent(Unknown Source)
        at oracle.ewt.event.tracking.GlassMouseGrabProvider$Disp._redispatchEvent(Unknown Source)
        at oracle.ewt.event.tracking.GlassMouseGrabProvider$Disp.mouseReleased(Unknown Source)
        at java.awt.Component.processMouseEvent(Component.java:5517)
        at oracle.ewt.lwAWT.LWComponent.processMouseEvent(Unknown Source)

 

Cause

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