Blank Screen or Java Script Error or 404 (Not Found) message after Open UI Login (Doc ID 1534851.1)

Last updated on FEBRUARY 18, 2016

Applies to:

Siebel Consumer Goods - Version 8.1.1.9 [23016] and later
Information in this document applies to any platform.

Symptoms

A blank screen after the Open UI login.

IE Error: Object doesn't Support this Property or Method.

On the Webserver Access log:

404 (Not Found), Error in downloading file xxxx.js or similar .js download errors.

In this particular case:

GET http://XXXXX.XXXX.com/sales_enu/23016/scripts/3rdParty/jquery.calculator.package-1.3.2/jquery.calculator.js?_scb=8.1.1.9_SIA_[23016]_ENU 404 (Not Found) require-jquery.js:1787 
 

Cause

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