Task Based UI Crash in 8.1.1.8/8.1.1.9/8.1.1.10 (Doc ID 1537385.1)

Last updated on JULY 03, 2017

Applies to:

Siebel System Software - Version 8.1.1.8 SIA [23012] and later
Siebel Loyalty Engine - Version 8.1.1.10 [23021] to 8.1.1.10 [23021] [Release V8]
Information in this document applies to any platform.

Symptoms

It's been seen that Task UI crashes with following call stack

sscaswbc +0x10a0aa = CSSSWEImport::InsertRows() +0x112a
sscaswbc +0x10bf3b = CSSSWEImport::InsertRows() +0x2fbb
sscaswbc +0x10aaef = CSSSWEImport::InsertRows() +0x1b6f
sscaswbc +0x10bf6b = CSSSWEImport::InsertRows() +0x2feb
sscaswbc +0xb719f = CSSSWEViewBookmark::Empty() +0x5f
sscaswbc +0xc8742 = CSSSWEFrameMgrInternal::InvokeAppletMethod() +0x642
sscaswbc +0xca24a = CSSSWEHistoryMgr::~CSSSWEHistoryMgr() +0x6a
sscaswbc +0xcd315 = CSSSWEHistoryMgr::UpdateViewBookmark() +0x365
sscaswbc +0xa6385 = CSSSWECmdProcessor::Cleanup() +0x45
sscaswbc +0xa75d4 = CSSSWECmdProcessor::~CSSSWECmdProcessor() +0x34
sscaswbc +0xa98c5 = siebel_xmlns::ElemContainer::~ElemContainer() +0x2e5
sscaswbc +0x1d4dfc = CSSServiceSWEIface::~CSSServiceSWEIface() +0x7c
sscaswbc +0x1d7f45 = CSSServiceSWEIface::DoInvokeMethod() +0x1ae5
sscfom +0x18b23 = CSSService::Release() +0x63
sscfom +0x14ce9 = CSSModel::DoLogout() +0x339
sscfom +0x15f99 = CSSModel::Logout() +0x89
sscfom +0x15fed = CSSModel::Release() +0x1d

Cause

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