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Email Marketing Server (EMS) Fails To Connect To Siebel Enterprise When Using HTTPS (SSL) With Error "unable to find valid certification path to requested target" (Doc ID 1537738.1)

Last updated on OCTOBER 28, 2022

Applies to:

Siebel Email Marketing Server - Version 8.1.1.1 SIA [21211] and later
Information in this document applies to any platform.

Symptoms

When HTTPS is enabled for Siebel Email Marketing Server, Siebel Web Server and the URL for Web Services (EAI Object Manager), when attempting to start EMS services, it fails to connect to Siebel Enterprise when trying to establish a connection to Siebel Enterprise.

The following error is seen in the related EMS log:

 
The issue can be reproduced at will with the following steps:

1. Configure HTTPS protocol in the Siebel Enterprise

2. Install and configure the EMS daemons to connect to Siebel using https for the parameter esd.handler.webservice.url in esd.properties.

e.g: esd.handler.webservice.url=https://<siebel hostname>/eai_enu/start.swe?SWEExtSource=WebService&SWEExtCmd=Execute&WSSOAP=1

3. Start the ESD daemon - It will stop a few seconds later.

Changes

 Enable SSL - HTTPS in  Siebel and EMS

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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