Email Marketing Server (EMS) Fails To Connect To Siebel Enterprise When Using HTTPS (SSL) With Error "unable to find valid certification path to requested target"
(Doc ID 1537738.1)
Last updated on APRIL 02, 2024
Applies to:
Siebel Email Marketing Server - Version 8.1.1.1 SIA [21211] and laterInformation in this document applies to any platform.
Symptoms
When HTTPS is enabled for Siebel Email Marketing Server, Siebel Web Server and the URL for Web Services (EAI Object Manager), when attempting to start EMS services, it fails to connect to Siebel Enterprise when trying to establish a connection to Siebel Enterprise.
The following error is seen in the related EMS log:
The issue can be reproduced at will with the following steps:
1. Configure HTTPS protocol in the Siebel Enterprise
2. Install and configure the EMS daemons to connect to Siebel using https for the parameter esd.handler.webservice.url in esd.properties.
e.g: esd.handler.webservice.url=https://<siebel hostname>/eai_enu/start.swe?SWEExtSource=WebService&SWEExtCmd=Execute&WSSOAP=1
3. Start the ESD daemon - It will stop a few seconds later.
Changes
Enable SSL - HTTPS in Siebel and EMS
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |