Outbound Request keeps send the same email every 15 minutes

(Doc ID 1538172.1)

Last updated on MARCH 01, 2017

Applies to:

Siebel Email Response - Version 8.1.1.6 SIA [21233] and later
Information in this document applies to any platform.
***Checked for relevance on 06-Oct-2015***

Symptoms

Some emails are send again and again every 15 minutes. The email is sent by a Siebel Outbound Requests, that can be observer in Site Map>Administration - Communications>All Outbound Requests. The status of the Outbond Request is set to Imcomplete and the Status message is "Sent 0 out of 1 messages  (-1.#IO) seconds"

The recipient also confirms that is receiving the same email message from Siebel every 15 minutes in a interval of 24 hours.

It was observed also that the same Outbound Requests was creating new Jobs (Site Map>Administration - Server Management>Jobs) every 15 minutes for the same Outbound Request ID.

Changes

 

Cause

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