Loyalty Concurrency Redemption Functionality Not Working

(Doc ID 1540879.1)

Last updated on AUGUST 24, 2017

Applies to:

Siebel Loyalty Engine - Version 8.1.1.7 SIA [21238] and later
Information in this document applies to any platform.
Checked for relevance 03-Sep-2014
Checked for relevance 05-Feb-2016

Symptoms

The Siebel Loyalty Administration Guide> Setting Up Siebel Loyalty Redemptions> Addressing Concurrent Redemption Transactions, discusses functionality to avoid redemption concurrency. This is available in 8.1.1.7 onwards as described in the Maintenance Release Guide:

ACR 802: Provides Bulk Administration enhancements and redemption concurrency functionality.

This is not working.

Cause

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