Attachment Business Component based on an External Business Component, EBC, with a Different Table Name - Error SBL-UIF-00230 When Trying to Open the Attached File (Doc ID 1541261.1)

Last updated on JULY 12, 2016

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] to 16.0 [IP2016] [Release V8 to V16]
Information in this document applies to any platform.

Symptoms

We are using Siebel Financial Services 8.1.1.4 application. Currently, part of one of our archiving project we will remove some data from our Siebel OLTP database, and that will be kept in one archive database which is also on Siebel schema. From existing Siebel OLTP application, we will access these archived tables using EBC. We shall have a separate archive view and these EBCs will be exposed there to show archived data to user.

In this process we have issue on EBCs on attachment tables. For capturing service request attachment, S_SR_ATT table has been imported in Siebel and EBC is made on top of it. We can see the archived attachment record in the EBC based applet (this EBC is based on imported table of S_SR_ATT), but the issue is when we click on the document hyperlink, it is giving the error below:
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The file could not be found on any specified file system.(SBL-UIF-00230)
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NOTE: In the Service Request archive view, parent is Service Request and child is Service Request Attachment. S_SRV_REQ was imported in Siebel OLTP and named as EX_ARC_0000006. S_SR_ATT was named as EX_ARC_0000036 after import. Both applets are on EBCs. For top applet EBC is based on EX_ARC_0000006 and for the bottom one EBC is based on EX_ARC_0000036.

More Info: The archive database right now is a copy of OLTP database. While doing the testing with dedicated connection so that files are read from my local file system. For OLTP the file system path is kept as "C:\Siebel\OLTP". We have a document record in archive database. The corresponding SAF file is kept in C:\Siebel\OLTP. My requirement is to open the same file from OLTP file system, which is not working.

Cause

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