UCMBatchProcess fails to publish requests as a result of WfProcMgr task crashing when running 'UCM Async Realtime Publish Workflow'

(Doc ID 1542053.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Universal Customer Master - Version 8.1.1.4 [21225] and later
Information in this document applies to any platform.
*** Checked for currency on NOV-01-2016 ***

Symptoms

SIEBEL VERSION:
---------------
Siebel 8.1.1.4 SIA for UCM implementation

ISSUE STATEMENT:
----------------

Customer is seeing crashes in WfProcMgr task when it runs the 'UCM Async Realtime Publish Workflow', the crash occurs at the following step:


The corresponding callstack shows:

- CALL STACK -
sscfom +0x454fe = CSSBusComp::PrepareForDelete() +0x2e
sscfom +0x455e6 = CSSBusComp::PrepareForDelete() +0x116
sscfom +0x4d3c6 = CSSBusComp::~CSSBusComp() +0x116
sscfom +0x4fb45 = CSSBusComp::OnActiveRowChanged() +0x975
sscfom +0x1e8a2 = CSSBusComp::Release() +0x22
FASVCCIF +0x14bc2 = CSSFACIFPubSubService::RealTimePublishMethod() +0xa2
FASVCCIF +0x21d12 = CSSFACIFPubSubService::PublishMethod() +0x752
FASVCCIF +0x23c2e = CSSFACIFPubSubService::DoInvokeMethod() +0x18e
sscfom +0x188fa = CSSService::InvokeMethod() +0x1ba
sscafwsv +0x4820f = CSSWfStep::Init() +0x1e3f



Cause

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