The item that you are trying to customize contains invalid sub-items or attributes or does not comply with the corresponding customizable product definition. Do you wish to proceed and have the invalid selections removed or fixed?(SBL-CFG-00163) (Doc ID 1542243.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.0 SIA [20405] and later
Information in this document applies to any platform.
Checked for relevance on 17/11/2014
***Checked for relevance on 02-06-2016***

Symptoms

Implementing Upgrade Promotion with UI and without UI.

UI Journey Results (Action Codes) are fine:

Old Promotion - Delete

New Promotion - Add

Root Product - Update

Child Text 100 -> Delete

Child Text 200 -> Add

Without UI (Action Codes):

Old Promotion - Delete

Root Product - '-' Hyphen [incorrect]

Child Text 100 -> '-' Hyphen [incorrect]

Child Text 200 line item is not present at all.

The below error is found in non-working logs:

 

Error running sub-process 'BT Generic eConfigurator Create Order Process' at step 'Call eConfig'.(SBL-BPR-00183)
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Error invoking service 'BT CXInstanceServiceSuppliment', method 'CreateSessionWrapper' at step 'Create Session'.(SBL-BPR-00162)
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The item that you are trying to customize contains invalid sub-items or attributes or does not comply with the corresponding customizable product definition. Do you wish to proceed and have the invalid selections removed or fixed?(SBL-CFG-00163)
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Unhandled Exception: The item that you are trying to customize contains invalid sub-items or attributes or does not comply with the corresponding customizable product definition. Do you wish to proceed and have the invalid selections removed or fixed?(SBL-CFG-00163)
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Cause

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