Error Installing QF0001023 8.1.1.9 in Siebel Gateway machine (Doc ID 1542675.1)

Last updated on DECEMBER 01, 2016

Applies to:

Siebel Media Call Center - Version 8.1.1.9 [23016] and later
Generic Windows

Symptoms

The installation of quick fix QF: 8.1.1.9[23016] - QF[0001023] in Windows  works fine when the machine has Siebel server and Gateway installed, but does not work if there is only the Gateway or Siebel server in the box.
It fails with the following errors:

ApplySession aplicando el parche temporal '8119230160001023' al directorio raíz de Oracle 'I:\Siebel'
Running prerequisite checks...
Prerequisite check "CheckApplicable" failed.
The details are:
Patch 8119230160001023: Required component(s) missing : [ ses.dbsrvr, 8.1.1.9.0 ] [ ses.siebsrvr, 8.1.1.9.0 ]
Sistema intacto, OPatch no intentará restaurar el sistema

When installed it in one of the Siebel Servers the result is similar:

ApplySession aplicando el parche temporal '8119230160001023' al directorio raíz de Oracle 'H:\Siebel'
Running prerequisite checks...
Prerequisite check "CheckApplicable" failed.
The details are:
Patch 8119230160001023: Required component(s) missing : [ ses.gateway, 8.1.1.9.0 ]
Sistema intacto, OPatch no intentará restaurar el sistema

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms