Siebel server process exiting with SBL-GEN error code due to Mainwin regss crash (Doc ID 1543544.1)

Last updated on MARCH 30, 2017

Applies to:

Siebel CRM - Version 8.1 [21039] and later
Linux x86

Symptoms

All of a sudden Siebel component processes terminating with a random SBL-GEN- codes.
The enterprise log slows a slew of process exits and process errors leading to shared memory errors. Below are the errors:

(scirkey.cpp (1142) err=1310772 sys=0) SBL-SVR-00052: Internal: Invalid proc handle SBL-GEN-00001 Process ***** exited with error -
SBL-GEN-00001   Process 31889 exited with error -

SBL-GEN-00007   Process 8962 exited with error -

SBL-SMI-00062   Process 25198 exited with error - Internal: No more process (multithreaded server) slots available

SBL-SVR-09127   Process 31150 exited with error - Internal: Fail to initialize the shared memory resource for the process.

 

-  Siebel Application Server seems to have crashed.
- No core files were created in the Siebel server/bin directory
- No fdr files were created.

*** Server recovered without any action/restarts.

 

This crash usually happens after a few weeks uptime of regss.

This behavior has only been observed for the Linux platform.

 

Cause

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