ODBCSQL error while loading shared libraries: libsslcosa.so: cannot open shared object file (Doc ID 1543546.1)

Last updated on JULY 03, 2017

Applies to:

Siebel CRM Sales - Version 8.1.1.6 SIA [21233] to 8.2.2.3 SIA [23021] [Release V8]
Information in this document applies to any platform.

Symptoms

****Checked for Relevance on 03-Jul-2017****

On : 8.1.1.6 SIA [21233] version, System Admin

The start up of the Siebel Gateway service fails. The following error is found in Gateway logs.

ERROR
-----------------------
[DataDirect][ODBC 20101 driver][20101]ORA-12154: TNS:could not resolve the connect identifier specified
SBL-SEC-10018: [DataDirect][ODBC 20101 driver][20101]ORA-12154: TNS:could not resolve the connect identifier specified
SBL-SEC-10007: The password you have entered is not correct. Please enter your password again.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, since start up of Siebel Gateway fails, then the start up of Siebel Server fails too. Hence it's not possible to access Siebel application.

Changes

 Patch 8.1.1.6 applied on top of 8.1.1.5 and installed the HTTP server 11g.

Cause

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