"Error occurred while performing action" When Trying To Clone Organisation Match Purpose In Arabic Population in Informatica Identity Resolution Product (Doc ID 1544085.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.7 [21238] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.7 [21238] version, Client Functionality using Oracle Data Quality Matching Server (Informatica Identity Resolution) 9.0.1 Service Pack 3

When attempting to edit a cloned Organisation match purpose in the Arabic population the following error occurs.

ERROR
-----------------------

Error occurred while performing action
See Log File: C:\InformaticaIR\log\pom.log
And Error File: C:\InformaticaIR\log\pom.err

Upon examining the ssan3sv.dbg file in the C:\InformaticaIR\log directory the following is seen:
[306133643 ssan3sv   1/  4] errmsg_put 'ssa_ovr_get_purpose_def: field 'Address_Part1' has an invalid NULLX value: 07'
[306133643 ssan3sv   1/  4] errmsg_put 'n3ovr2.c     4255 rc  42'
[306133643 ssan3sv   1/  4] errmsg_put 'ssan3si.c    3594 rc   5         42*10'

STEPS

-----------------------
The issue can be reproduced at will with the following steps:
1. Start SSA-Name3 Server
2. Start SSA-NAME3 Population Override Manager
3. Enter Population Override Manager
4. Connect to localhost:1665
System: default
Population: arabic
6. Click OK
7. Purpose Overrides
8. Select Purpose 'Organisation'
9. Click 'Clone'
10. Enter New Purpose Name e.g. 'ALOrganization'
11. Click 'Clone Purpose'
12. Now try to Edit the purpose:
13. Select 'ALOrganization'
14. Click 'Edit'
Get error:
Error occurred while performing action
See Log File: C:\InformaticaIR\log\pom.log
And Error File: C:\InformaticaIR\log\pom.err

15. Click OK
16. Enter Population Override Manager again
17. When connecting to system get error:
Socket error occurred. Please check the connection.
Close current window?


Looking in the ssan3sv.dbg file the following is seen:

[306130759 ssan3sv   1/  5] errmsg_put 'ssa_ovr_get_purpose_def: field 'Address_Part1' has an invalid NULLX value: 07'
[306130759 ssan3sv   1/  5] errmsg_put 'n3ovr2.c     4255 rc  42'
[306130759 ssan3sv   1/  5] errmsg_put 'ssan3si.c    3594 rc   5         42*10'

[306130838 ssan3sv   1/  4] errmsg_put 'recv(1 os=1748) failed -1: winsock error 10054: WSAECONNRESET'
[306130838 ssan3sv   1/  4] errmsg_put 'socket.c      863 rc   5'
[306130838 ssan3sv   1/  4] errmsg_put 'socket.c     2637 rc   2          5*100'
[306130838 ssan3sv   1/  4] errmsg_put 'socket.c     2668 rc   2        502*100'
[306130838 ssan3sv   1/  4] errmsg_put 'ssan3s1.c    8119 rc   1      50202*1000'
[306130838 ssan3sv   1/  4] errmsg_put 'socket.c     3484 rc   3   50202001*100'
[306130930 ssan3sv   1/  4] errmsg_put 'ssasocket_recv_n: received zero bytes'
[306130930 ssan3sv   1/  4] errmsg_put 'socket.c     2640 rc   3'
[306130930 ssan3sv   1/  4] errmsg_put 'socket.c     2668 rc   2          3*100'
[306130930 ssan3sv   1/  4] errmsg_put 'ssan3s1.c    8119 rc   1        302*1000'
[306130930 ssan3sv   1/  4] errmsg_put 'socket.c     3484 rc   3     302001*100'
[306130938 ssan3sv   1/  7] n3msg.c(97) ssan3_add_msg: 'load_pr: population 'C:\InformaticaIR\pr\default\arabic.ylp' is locked for update and cannot be loaded'
[306130938 ssan3sv   1/  7] errmsg_put 'ssapr.c      3309 rc   4'

 

Cause

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