CTI Toolbar Buttons Login and Logout Are Not Getting Enable/Disable Properly After Upgrade to 8.1.1.8 or higher. (Doc ID 1544484.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version 8.1.1.8 SIA [23012] to 8.1.1.10 [23021] [Release V8]
Information in this document applies to any platform.

Symptoms

After upgrading from 8.1.1.x to 8.1.1.8, 8.1.1.9 or 8.1.1.10, the Login and Logout button on CTI Toolbar buttons are unexpectedly disabled/enabled.

Some examples:

After the user login to the Siebel Application with Siebel CTI Toolbar button the login button on the CTI Toolbar does not get enable.

Or

After the user login to the Siebel Application with Siebel CTI Toolbar button the login button on the CTI Toolbar get enable. User click on Login and is expected for the Login button get disable and Logout button get enabled, but the Logout button does NOT get enabled.

The behavior can only be observed when the Push Keep Alive Driver is used in the Communications Configuration.  The behavior can NOT be observed if:

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms