CTI Toolbar Buttons Login and Logout Are Not Getting Enable/Disable Properly After Upgrade to 220.127.116.11 or higher.
Last updated on MARCH 02, 2017
Applies to:Siebel CTI - Version 18.104.22.168 SIA  to 22.214.171.124  [Release V8]
Information in this document applies to any platform.
After upgrading from 8.1.1.x to 126.96.36.199, 188.8.131.52 or 184.108.40.206, the Login and Logout button on CTI Toolbar buttons are unexpectedly disabled/enabled.
After the user login to the Siebel Application with Siebel CTI Toolbar button the login button on the CTI Toolbar does not get enable.
After the user login to the Siebel Application with Siebel CTI Toolbar button the login button on the CTI Toolbar get enable. User click on Login and is expected for the Login button get disable and Logout button get enabled, but the Logout button does NOT get enabled.
The behavior can only be observed when the Push Keep Alive Driver is used in the Communications Configuration. The behavior can NOT be observed if:
- Disable Push Keep Alive Driver
- Replace 220.127.116.11/.9/.10 sscmimed library file with previous 8.1.1.x version
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms