Two Email - Outbound Activities And E-mails Being Sent For 1 Outbound Communication Manager Request
Last updated on MAY 05, 2016
Applies to:Siebel Email Response - Version 22.214.171.124 SIA  and later
Information in this document applies to any platform.
***Checked for Relevance 05-Oct-2014***
On : 126.96.36.199 SIA  version, Comms Server & Email Response
Two Email - Outbound activities and e-mails being sent for 1 Outbound Communication Manager request
ObjMgrBusCompLog Error 1 001b8ef151411bb4:0 2013-03-14 15:52:53 (bcfinact.cpp (311)) SBL-CSR-00215: Activity has been generated, but the following fields cannot be set: <?>. You may not have the permission to set these fields to the corresponding values.
SBL-CSR-00215, SBL-OMS-00107, SBL-OMS-00203
1. Through script we invoke business service Workflow Process Manager, method "RunProcess" to call a Workflow Process.
2. The Workflow Process calls Business Service "Outbound Communications Manager", method "CreateRequest", passing in Email Template, business object, and e-mail address.
3. Outbound Communication Manager request is created and sends the e-mail. Activity gets created, but the above error is encountered, so the Outbound Comm instance is set to Incomplete status.
The issue has the following business impact:
Due to this issue, outbound emails were not going out.
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