Two Email - Outbound Activities And E-mails Being Sent For 1 Outbound Communication Manager Request (Doc ID 1545773.1)

Last updated on MAY 05, 2016

Applies to:

Siebel Email Response - Version 8.1.1.7 SIA [21238] and later
Information in this document applies to any platform.
***Checked for Relevance 05-Oct-2014***

Symptoms

On : 8.1.1.7 SIA [21238] version, Comms Server & Email Response

Two Email - Outbound activities and e-mails being sent for 1 Outbound Communication Manager request


ERROR
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ObjMgrBusCompLog      Error      1              001b8ef151411bb4:0      2013-03-14 15:52:53        (bcfinact.cpp (311)) SBL-CSR-00215: Activity has been generated, but the following fields cannot be set: <?>.  You may not have the permission to set these fields to the corresponding values.


SBL-CSR-00215, SBL-OMS-00107, SBL-OMS-00203




STEPS
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1. Through script we invoke business service Workflow Process Manager, method "RunProcess" to call a Workflow Process.

2. The Workflow Process calls Business Service "Outbound Communications Manager", method "CreateRequest", passing in Email Template, business object, and e-mail address.

3. Outbound Communication Manager request is created and sends the e-mail. Activity gets created, but the above error is encountered, so the Outbound Comm instance is set to Incomplete status. 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, outbound emails were not going out.

Cause

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