ESD Stops Immediately After Starting (Doc ID 1547536.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Email Marketing Server - Version 8.1.1.7 SIA [21238] and later
Information in this document applies to any platform.

Symptoms

Customer using 8.1.1.7 SIA [21238]

They are trying to start ESD component.

===Expected behaviour===

ESD component comes up and is running without any error messages or issue

===Actual behaviour===

ESD component does not start and the following errors are seen:

013-03-15 11:19:58,943 [Thread-2] ERROR OnPremiseAppListener Unable to connect to siebel
com.siebel.sem.common.db.DataProcessor$ConnectionFailureException: org.apache.axis2.AxisFault: Error Code: 10944629 Error Message: Error: Missing body length in response to SWE request!
...
2013-03-15 11:19:58,944 [Thread-2] ERROR OnPremiseAppListener ESD module is not licensed!
2013-03-15 11:19:58,944 [Thread-2] ERROR OnPremiseAppListener ESD module is not licensed!
2013-03-15 11:19:58,944 [Thread-2] FATAL OnPremiseAppListener Exiting

Cause

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