FP installer (8.1.1.8 and later) changes 'Modified' date of backup files. (Doc ID 1548095.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.8 SIA [23012] and later
Information in this document applies to any platform.

Symptoms

Under the following condition, web clients don't see new image files provided by Fix Pack 8.1.1.8 and later..

 

1) Siebel 8.1.1.x (for example, 8.1.1.7) is the current version.

2) FP 8.1.1.8 or later (for example, 8.1.1.9) is applied on Siebel Enterprise Server (SES) and Siebel Web Server Extension (SWSE).

3) Due to some reasons, FP 8.1.1.9 is uninstalled.

** At this point, image files under Siebel Server's WEBMASTER\images\<LANG> folder are restored to 8.1.1.7, but the Modified date of them are changed to today's date.

4) At FP 8.1.1.7, an web client is connected to do some operation.

** At this point, some image files for SWSE under SWEApp\PUBLIC\<LANG>\images are replaced by ones on WEBMASTER\images\<LANG> folder, because they have newer 'Modified' date (today).

5) FP 8.1.1.9 is re-applied on SES and SWSE.

6) At FP 8.1.1.9, an web client is started, but it doesn't see some new images added by 8.1.1.9.

** Because image files for 8.1.1.7 on SWEApp\PUBLIC\<LANG>\images already have newer Modified date (today) than ones for 8.1.1.9 on WEBMASTER\images\<LANG> folder.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms