In Open UI, Siebel Session Is Not Closing When User Clicks On The Browser X Button. (Doc ID 1549432.1)

Last updated on JULY 05, 2016

Applies to:

Siebel CRM - Version 8.1.1.9 [23016] and later
Information in this document applies to any platform.
**Checked relevance on 30-01-2015**

Symptoms

In earlier versions of Siebel that used IE 8 and earlier versions of the Browser, Customers have implemented a custom Log off script to simulate a File-> Logout when the ‘X’ button is clicked on the browser by the user. This is now not working in Open UI.

Script has been added to automatically generate a Logoff to the Siebel Server when the X is clicked on the browser.

The customer expected this same script to work in Open UI

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Implement the Siebel Browser scripting that catches the X being clicked, and compile the changes and deploy them.
2. Log into Siebel 8.1.1.9 - Open UI using Chrome or Firefox (Or others)
3. Click on the X to close the browser.
4) See that the browser closes, but that the Siebel Session on the server was not closed.

In the Application's browser scripting object:

 

Cause

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