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RMA Return Order not Closing Order Status after Receiving the Order (Doc ID 1549685.1)

Last updated on OCTOBER 06, 2021

Applies to:

Siebel Field Service - Version SIA [21238] and later
Information in this document applies to any platform.


If the Order type is RMA Return, and while receiving the parts for this order the order status is not changing to closed it remains pending even after completing the receipt.

Is it a Expected behavior ?

How the status will get closed for RMA orders ?


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