RMA Return Order not Closing Order Status after Receiving the Order

(Doc ID 1549685.1)

Last updated on NOVEMBER 29, 2016

Applies to:

Siebel Field Service - Version 8.1.1.7 SIA [21238] and later
Information in this document applies to any platform.

Goal

If the Order type is RMA Return, and while receiving the parts for this order the order status is not changing to closed it remains pending even after completing the receipt.

Is it a Expected behavior ?

How the status will get closed for RMA orders ?
 

Solution

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