PRM Object Manager Crashes After 8.1.1.9 Patch Installation (Doc ID 1551449.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.9 [23016] to 8.1.1.9 [23016] [Release V8]
Information in this document applies to any platform.

Symptoms

PRM Object manager crashes after applying 8.1.1.9


- CALL STACK -
sslcshar +0x22cf6 = CCFPropertySet::DetachChildInto() +0xb6
sscaswbc +0xeaa3a = CSSSWEContentHandler::ShowView() +0x2ba
sscaswbc +0xec32e = CSSSWEContentHandler::DoGotoView() +0x2ce
sscaswbc +0xe9db1 = CSSSWEContentHandler::GotoAckView() +0x51
sscaswbc +0x2578f9 = CSSSWELoginMgr::PostLogin() +0x969
sscaswbc +0x258e2c = CSSSWELoginMgr::Login() +0xac
sscaswbc +0xb70f1 = CSSSWECmdProcessor::_ProcessCommand() +0x781
sscaswbc +0xb8246 = CSSSWECmdProcessor::ProcessCommand() +0x996
sscaswbc +0xb8742 = CSSSWECmdProcessor::ProcessCommand() +0xc2
sscaswbc +0x24a766 = CSSServiceSWEIface::Request() +0x306
sscaswbc +0x24c497 = CSSServiceSWEIface::DoInvokeMethod() +0xdf7
sscfom +0x18c7c = CSSService::InvokeMethod() +0x24c
sstcsiom +0x6d6a = CSSSIOMSession::ModInvokeSrvcMethod() +0x10a
sstcsiom +0x7613 = CSSSIOMSession::RPCMiscModel() +0x513
sstcsiom +0xe859 = CSSSIOMSession::HandleRPC() +0x369
sssasos +0x65e6 = CompCleanup() +0x3bb6
sssasos +0x5a95 = CompCleanup() +0x3065
sssasos +0x1a35 = CSSSISObject::operator=() +0x9f5
sssasos +0x2135 = CompHandleMsg() +0x485
siebmtshmw +0x494e
siebmtshmw +0x20021 = GetSmiTaskAPI() +0x6d21
siebmtshmw +0x239a1 = SmiInProcMsgHandler() +0x2051
siebmtshmw +0x15ee5 = SmiBeginTrace() +0x3175
siebmtshmw +0x1749f = GetSmiWorkQObj() +0x148f
siebmtshmw +0xc7f7 = SmiCleanupDetTask() +0x3be7
sslcosd +0x2132 = OSDThreadPrivIsInit() +0x1d2
sslcosd +0x21bc = OSDThreadPrivIsInit() +0x25c
MSVCR71 +0x9565 = endthreadex() +0xa0
kernel32 +0x2482f = GetModuleHandleA() +0xdf

Changes

 8.1.1.9 fix pack installation

Cause

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