SBL-GEN-04031: Internal: Error occurred during base64 decoding. occurs when converting a XML document that includes a Base64 encoded inline XML attachment. (Doc ID 1553232.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Call Center - Version 8.1.1.9 [23016] and later
Information in this document applies to any platform.

Symptoms

Environment:
-------------------
Product Type: Siebel Call Center
Version: 8.1.1.9 [23016]
OS platform: Microsoft Windows x64 (64-bit)
DB: Oracle Database - Enterprise Edition
Env type: Dev

Statement of Issue:
-----------------------------
The ReadEAIMsg method on the EAI XML Read from File business service is being called from a workflow to read a Siebel XML document from a file that includes a Base64 encoded inline XML attachment. When this is executed it is failing with an error.

Error:
-------
(filerefutil.cpp (1081)) SBL-GEN-04031: Intern. Fehler bei der base64-Dekodierung.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms