Siebel UCM 8.1.1.10 With EDQ New Installation (Doc ID 1553284.1)

Last updated on DECEMBER 01, 2016

Applies to:

Siebel CRM - Version 8.1.1.9 [23016] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.9 [23016] version, Client Functionality

When attempting to create a Duplicate Account and "picking" a match with EDQ
the following error occurs.

ERROR
-----------------------
Database connection was lost; please retry.( SBL-DAT-00175)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enable Data Quality EDQ

2. Open UI > My Accounts

3. Create a duplicate Account

4. From "Possible Matching Accounts Pick Applet", select a match

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create duplicate records and select a match

Cause

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