GenericError [AUDIT_LOG]: Global audit cache load successful (Doc ID 1553928.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel Finance CRM Call Center - Version 8.1.1.7 SIA [21238] and later
Information in this document applies to any platform.

Goal

The customer complains that the following error appears in every log file:

GenericError 1 000011d851500868:0 2013-03-26 15:49:26 [AUDIT_LOG]: Global audit cache load successful

He thinks that the error should not log a GenericError at log level = 1, which is just informative.
The error should be written if the Global audit cache could NOT be loaded.
Siebel logs without the need to log (it's not an error condition and only error conditions should be logged at log level = 1).

The customer is using Siebel version 8.1.1.7 SIA [21238]. The customer is only expecting logs that have errors or logging turn up.

The customer is asking if there is a way to not see these error messages in log files.

Solution

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