"INVALID LICENSE" Error Message Shown in Siebel Marketing Email Editor (Ektron eWebEditPro)

(Doc ID 1554291.1)

Last updated on MAY 17, 2013

Applies to:

Siebel Marketing - Version 8.1.1 SIA [21111] to [23012] [Release V8]
Information in this document applies to any platform.


When attempting to Edit a Marketing Email Template the following error occurs.

The XML data failed to load due to the following error.

Error #: -1: System Error: -2146697208

Line #: 0 Position: 0
Position in document: 0
Source Text:
Document URL: https://<URL>/<virtual directory>/webeditor/v4/config.xml

When the eWebEditPro editor has launched the following is shown in right click > Menu > Version

eWebEditPro v5.2.0.8

A license is required for host: <hostname>

License numbers:

INVALID LICENSE is shown in black text with a bright red background as shown below:


The issue can be reproduced at will with the following steps:
1. Go to Offers screen
2. Go to Email Treatments
3. Go to the Edit Email tab


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