Performance decreases and CPU increases TO 100% when a contact including a very large amount of data is published. (Doc ID 1554679.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Universal Customer Master - Version 8.1.1.7 SIA [21238] and later
Information in this document applies to any platform.
checked for relevance on 23-OCT-2014

Symptoms

Environment:
-------------------
Product Type: Siebel Universal Customer Master
Version: 8.1.1.7 SIA [21238]
OS platform: Red Hat Enterprise 2.1
DB: N/S
Env type: Production

Statement of Issue:
-----------------------------
The AIA MDM PIP is being used to integrate Siebel CRM and UCM. AIA calls the PersonService web service in UCM to insert/update contacts, which invokes the workflow UCM Person Customer Profile Integration SOAP Process. The data sent for 1 contact is very large. The workflow invokes a WPM task to execute UCM Async Realtime Publish Workflow to publish the contact. The problem is that the WPM task is taking over 3 minutes to execute and, during this time, CPU increases to 100%.

Expected Behavior:
---------------------------
The WPM task doesn’t take so long to execute UCM Async Realtime Publish Workflow.

Actual Behavior:
-----------------------
The WPM task is taking a number of minutes to execute UCM Async Realtime Publish Workflow.

Business Impact:
-------------------------
It is taking longer than expected to publish the data and CPU is increasing to 100%, which is slowing down the application.

Cause

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