My Oracle Support Banner

Incorrect Order Created when Workflow 'ISS Promotion WS-Upgrade Promotion-Order' is Launched from Web Service (Doc ID 1555018.1)

Last updated on DECEMBER 19, 2019

Applies to:

Siebel CRM - Version [21238] and later
Siebel eConfigurator - Version SIA [21238] and later
Generic (Platform Independent)


When the Upgrade Promotion process is invoked using workflow 'ISS Promotion WS-Upgrade Promotion-Order' and it is launched from a custom tool i.e invoked from applet server script the upgrade order is created with correct structure. This runs on eMediaObjMgr component.

Invoking the same workflow through web service, using vanilla 'PromotionWebService' and also a custom one the structure of order is incorrect. It does not contain old assets with action 'Delete'. In this case workflow runs on EAIObjMgr component.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.