Incorrect Order Created when Workflow 'ISS Promotion WS-Upgrade Promotion-Order' is Launched from Web Service
(Doc ID 1555018.1)
Last updated on MARCH 02, 2017
Applies to:Siebel CRM - Version 18.104.22.168 SIA  and later
Siebel eConfigurator - Version 22.214.171.124 SIA  and later
Information in this document applies to any platform.
When the Upgrade Promotion process is invoked using workflow 'ISS Promotion WS-Upgrade Promotion-Order' and it is launched from a custom tool i.e invoked from applet server script the upgrade order is created with correct structure. This runs on eMediaObjMgr component.
Invoking the same workflow through web service, using vanilla 'PromotionWebService' and also a custom one the structure of order is incorrect. It does not contain old assets with action 'Delete'. In this case workflow runs on EAIObjMgr component.
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