Siebel Object manager crash can occur when missing a responsibility : CSSCustomerDashboardService::ClearDashboard (Doc ID 1556301.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.5 SIA [21229] and later
Information in this document applies to any platform.

Symptoms

The object manager can crash when navigating from the Find Results List Applet.

The last Event Context entries within the user's session log can be seen as follows:

EventContext EvtCtxApplet 4 000a3cbf511702da:0 2013-02-14 11:23:02 Find Applet (Find)
EventContext EvtCtxView 3 000a3cbf511702da:0 2013-02-14 11:23:02 Find Results View
EventContext EvtCtxScreen 3 000a3cd2511702da:0 2013-02-14 11:23:10 Contacts Screen
EventContext EvtCtxView 3 000a3cd2511702da:0 2013-02-14 11:23:10 Contact List View
EventContext EvtCtxApplet 4 000a3d14511702da:0 2013-02-14 11:23:22 Find Results List Applet (Update Dashboard)

 

The top of the call stack for the crash is:

Called from:
0xd653ea94 SetFieldValue__10CSSBusCompFPCwPCwiT3+ 0x00006e3c
0xdfdede9c ClearDashboard__27CSSCustomerDashboardServiceFiT1+ 0x00001190
0xdfdeef20 PopulateDashboardbyId__27CSSCustomerDashboardServiceFRC8SSstringRC8SSstringiRC8SSstringRC8SSstringRiT3+ 0x00006668
0xdfdf18bc UpdateDashboard__27CSSCustomerDashboardServiceFRC14CCFPropertySetR14CCFPropertySet+ 0x00001b18
0xdfdeb374 DoInvokeMethod__27CSSCustomerDashboardServiceFPCwRC14CCFPropertySetR14CCFPropertySet+ 0x0000f260
0xd65230d0 InvokeMethod__10CSSServiceFPCwRC14CCFPropertySetR14CCFPropertySet+ 0x00001310
0x44547398 UpdateDashBoard__26CSSSWEFrameListFindResultsFv+ 0x00000fd8
[Continues...]

Call stack, unmangled and with arguments removed for readability:

Called from:
0xd653ea94 SetFieldValue CSSBusComp
0xdfdede9c CSSCustomerDashboardService::ClearDashboard
0xdfdeef20 CSSCustomerDashboardService::PopulateDashboardbyId
0xdfdf18bc CSSCustomerDashboardService::UpdateDashboard
0xdfdeb374 DoInvokeMethod CSSCustomerDashboardService
0xd65230d0 InvokeMethod CSSService
0x44547398 CSSSWEFrameListFindResults::UpdateDashBoard
0x44546c78 DoInvokeMethod CSSSWEFrameListFindResults
0xdcb90f54 InvokeMethod CSSSWEFrame
0xdcbb8cc4 CSSSWEFrameMgrInternal::InvokeAppletMethod
0xdcbe73c0 CSSSWECmdProcessor::InvokeMethod
0xdcbe42f4 CSSSWECmdProcessor::_ProcessCommand
0xdcbed338 CSSSWECmdProcessor::ProcessCommand
0xdcbec2f4 CSSSWECmdProcessor::ProcessCommand
0xdcfba85c CSSServiceSWEIface::Request
0xdcfb7ed8 DoInvokeMethod CSSService
0xd65230d0 InvokeMethod CSSService
0xd3efcd60 ModInvokeSrvcMethod 4CSSSIOMSession
0xd3ef9ba8 CSSSIOMSession::RPCMiscModel
0xd3ef3dd4 CSSSIOMSession::HandleRPC
0xd2ee8028 CSSClient::HandleOMRPC
0xd2ee2964 CSSClient::HandleRequest
0xd2edd12c _HandleMsg(CSSClient*,CSSClientReq*)
0xd2eddbb4 SOMMTServer::SessionHandleMsg
0x10017510 smiMainThread::CompSessionHandleMsg
0x10040178 _smiMessageQ::ProcessMessage
0x1003c56c _smiMessageQ::ProcessRequest
0x1003040c _smiWorkQueue::ProcessWorkItem
0x1002c2d8 _smiWorkQueue::WorkerTask
0x100381a0 SmiThrdEntryFunc
0xd2653e70 OSDThreadStart
0xd1498000 WslThreadProcWrapper
0xd04f0c50 _pthread_body

 

Cause

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