Siebel Object manager crash can occur when missing a responsibility : CSSCustomerDashboardService::ClearDashboard (Doc ID 1556301.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

The object manager can crash when navigating from the Find Results List Applet.

The last Event Context entries within the user's session log can be seen as follows:

EventContext EvtCtxApplet 4 000a3cbf511702da:0 2013-02-14 11:23:02 Find Applet (Find)
EventContext EvtCtxView 3 000a3cbf511702da:0 2013-02-14 11:23:02 Find Results View
EventContext EvtCtxScreen 3 000a3cd2511702da:0 2013-02-14 11:23:10 Contacts Screen
EventContext EvtCtxView 3 000a3cd2511702da:0 2013-02-14 11:23:10 Contact List View
EventContext EvtCtxApplet 4 000a3d14511702da:0 2013-02-14 11:23:22 Find Results List Applet (Update Dashboard)

The top of the call stack for the crash is:

Called from:
0xd653ea94 SetFieldValue__10CSSBusCompFPCwPCwiT3+ 0x00006e3c
0xdfdede9c ClearDashboard__27CSSCustomerDashboardServiceFiT1+ 0x00001190
0xdfdeef20 PopulateDashboardbyId__27CSSCustomerDashboardServiceFRC8SSstringRC8SSstringiRC8SSstringRC8SSstringRiT3+ 0x00006668
0xdfdf18bc UpdateDashboard__27CSSCustomerDashboardServiceFRC14CCFPropertySetR14CCFPropertySet+ 0x00001b18
0xdfdeb374 DoInvokeMethod__27CSSCustomerDashboardServiceFPCwRC14CCFPropertySetR14CCFPropertySet+ 0x0000f260
0xd65230d0 InvokeMethod__10CSSServiceFPCwRC14CCFPropertySetR14CCFPropertySet+ 0x00001310
0x44547398 UpdateDashBoard__26CSSSWEFrameListFindResultsFv+ 0x00000fd8
[Continues...]

Call stack, unmangled and with arguments removed for readability:

Called from:
0xd653ea94 SetFieldValue CSSBusComp
0xdfdede9c CSSCustomerDashboardService::ClearDashboard
0xdfdeef20 CSSCustomerDashboardService::PopulateDashboardbyId
0xdfdf18bc CSSCustomerDashboardService::UpdateDashboard
0xdfdeb374 DoInvokeMethod CSSCustomerDashboardService
0xd65230d0 InvokeMethod CSSService
0x44547398 CSSSWEFrameListFindResults::UpdateDashBoard
0x44546c78 DoInvokeMethod CSSSWEFrameListFindResults
0xdcb90f54 InvokeMethod CSSSWEFrame
0xdcbb8cc4 CSSSWEFrameMgrInternal::InvokeAppletMethod
0xdcbe73c0 CSSSWECmdProcessor::InvokeMethod
0xdcbe42f4 CSSSWECmdProcessor::_ProcessCommand
0xdcbed338 CSSSWECmdProcessor::ProcessCommand
0xdcbec2f4 CSSSWECmdProcessor::ProcessCommand
0xdcfba85c CSSServiceSWEIface::Request
0xdcfb7ed8 DoInvokeMethod CSSService
0xd65230d0 InvokeMethod CSSService
0xd3efcd60 ModInvokeSrvcMethod 4CSSSIOMSession
0xd3ef9ba8 CSSSIOMSession::RPCMiscModel
0xd3ef3dd4 CSSSIOMSession::HandleRPC
0xd2ee8028 CSSClient::HandleOMRPC
0xd2ee2964 CSSClient::HandleRequest
0xd2edd12c _HandleMsg(CSSClient*,CSSClientReq*)
0xd2eddbb4 SOMMTServer::SessionHandleMsg
0x10017510 smiMainThread::CompSessionHandleMsg
0x10040178 _smiMessageQ::ProcessMessage
0x1003c56c _smiMessageQ::ProcessRequest
0x1003040c _smiWorkQueue::ProcessWorkItem
0x1002c2d8 _smiWorkQueue::WorkerTask
0x100381a0 SmiThrdEntryFunc
0xd2653e70 OSDThreadStart
0xd1498000 WslThreadProcWrapper
0xd04f0c50 _pthread_body

Changes

Cause

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