Proposals not merging correctly. Error seen in logs - "SBL-EDC-00200 Error occurred in merging component. The component will not be incorporated into the document" (Doc ID 1557808.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.0 SIA [20405] to 8.2.2.3 SIA [23021] [Release V8]
Information in this document applies to any platform.

Symptoms

The customer has setup the Document Server in his Production Environment. He created some proposal templates. While generating the proposals from Quote, Document Server works fine, generates the document but it doesn't pull the information he defined at proposal section level.
He created a simple section of type file and uploaded a document file with simple plain text. He even tried creating a section of type table. In neither case the Document server is not pulling data from section level, it is only loading the style document. The same templates are working fine in customer's Development environment and on dedicated client.

The document server logs shows the following errors -

 

eDocProposalEvent    ProposalError    0    0000279d519a4c30:0    2013-05-28 13:55:17    Proposal Service: Error: Error in merging document
ObjMgrLog    Error    1    0000279d519a4c30:0    2013-05-28 13:55:17    (docgensvc.cpp (2020)) SBL-EDC-00200: Error occurred in merging component. The component will not be incorporated into the document.

 

Cause

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