Siebel Order Management - Promotions - Frequently Asked Questions
(Doc ID 1558366.1)
Last updated on DECEMBER 04, 2020
Applies to:Siebel CRM - Version 7.8.2  and later
Siebel Call Center - Version 7.8.2  and later
Siebel Communications - Version 7.8.2 SIA  and later
Siebel eConfigurator - Version 7.8.2 SIA  and later
Siebel Order Management - Version 7.8.2  and later
Information in this document applies to any platform.
***Checked for relevance on 04-Dec-2020***
This FAQ lists frequently asked questions about Siebel Order Management Promotions (we will call them Siebel Promotions).
It covers Product Promotions, Cupon Promotions, Split/Merge Promotions and Promotion Groups.
It does not cover other types of promotions like Siebel Consumer Sector Trade Promotions, Siebel Loyalty Promotions or Siebel Marketing Promotions.
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In this Document
|Questions and Answers|
|1. On which quote or order line items can a promotion be applied?|
|2. How does the ApplyPromotion method find the product line items eligible for promotion?|
|3. Why are product line items not indented under the promotion record?|
|4. In a quote, order or agreement, is it possible to add several line items for the same product, each with Qty = 1 and each associated to a different product promotion?|
|5. What is the meaning of the 'Show in Catalog' flag in the promotion definition?|
|6. When you have a promotion defined under Opportunity- Product and you execute the AutoQuote functionality, will the quote contain the promotion and the attached product bundle?|
|7. How to do a deep copy of Product Promotions?|
|8. How can a Promotion definition be deleted?|
|9. Is it possible to select a promotion from the "ISS Promotion Upgrade Popup Applet" by double-click?|
|10. How to achieve automatic repricing when a promotion is upgraded?|
|11. How do promotions interact with aggregate discounts?|
|12. How is Catalog visibility and Eligibility and Compatibility applied to promotions?|
|13. Is it possible to filter the list of records in the promotion editor (ISS Promotion Edit UI Detail List Applet) e.g. by a certain value of Service Type?|
|14. Is it possible to define the sequence of records in the promotion editor list (ISS Promotion Edit UI Detail List Applet)?|
|15. Is it possible to invoke the promotion editor in Task Based UI (TBUI)?|
|16. How to define Prorated Promotion Penalty Charges?|
|17. When an agreement is generated from a promotion, which promotion components will be displayed in Agreements > Pricing > Assets?|
|18. Can a product promotion be priced like a product?|
|19. Can service charges be added to a product promotion in the same way as to a product?|
|20. Can eligibility and compatibility rules be defined for a promotion?|