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Siebel Order Management - Promotions - Frequently Asked Questions (Doc ID 1558366.1)

Last updated on AUGUST 28, 2023

Applies to:

Siebel Order Management - Version 7.8.2 [19213] and later
Siebel CRM - Version 7.8.2 [19213] and later
Siebel Call Center - Version 7.8.2 [19213] and later
Siebel Communications - Version 7.8.2 SIA [19213] and later
Siebel eConfigurator - Version 7.8.2 SIA [19213] and later
Information in this document applies to any platform.


This FAQ lists frequently asked questions about Siebel Order Management Promotions (we will call them Siebel Promotions).
It covers Product Promotions, Cupon Promotions, Split/Merge Promotions and Promotion Groups.
It does not cover other types of promotions like Siebel Consumer Sector Trade Promotions, Siebel Loyalty Promotions or Siebel Marketing Promotions.


Questions and Answers

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In this Document
Questions and Answers
 1.    On which quote or order line items can a promotion be applied?
 2.    How does the ApplyPromotion method find the product line items eligible for promotion?
 3.    Why are product line items not indented under the promotion record?
 4.    In a quote, order or agreement, is it possible to add several line items for the same product, each with Qty = 1 and each associated to a different product promotion?
 5.    What is the meaning of the 'Show in Catalog' flag in the promotion definition?
 6.    When you have a promotion defined under Opportunity- Product and you execute the AutoQuote functionality, will the quote contain the promotion and the attached product bundle?
 7.    How to do a deep copy of Product Promotions?
 8.    How can a Promotion definition be deleted?
 9.    Is it possible to select a promotion from the "ISS Promotion Upgrade Popup Applet" by double-click?
 10.    How to achieve automatic repricing when a promotion is upgraded?
 11.    How do promotions interact with aggregate discounts?
 12.    How is Catalog visibility and Eligibility and Compatibility applied to promotions?
 13.    Is it possible to filter the list of records in the promotion editor (ISS Promotion Edit UI Detail List Applet) e.g. by a certain value of Service Type?
 14.    Is it possible to define the sequence of records in the promotion editor list (ISS Promotion Edit UI Detail List Applet)?
 15.    Is it possible to invoke the promotion editor in Task Based UI (TBUI)?
 16.    How to define Prorated Promotion Penalty Charges?
 17.    When an agreement is generated from a promotion, which promotion components will be displayed in Agreements > Pricing > Assets?
 18.    Can a product promotion be priced like a product?
 19.    Can service charges be added to a product promotion in the same way as to a product?
 20.    Can eligibility and compatibility rules be defined for a promotion?

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