Crash Occurs When System Perform XML Conversion (XML Converter (Data In Child PropSet)) (Doc ID 1558649.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Call Center - Version 8.1.1.4 SIA [21225] and later
Information in this document applies to any platform.
"Checked for relevance on 07-Mar-2016"

Goal

How can we solve crash with the XML Convertor with the following stack:

Unmangled stack:

#0 0x55555430 in __kernel_vsyscall ()
#1 0x4e53ddf0 in raise () from /lib/libc.so.6
#2 0x4e53f701 in abort () from /lib/libc.so.6
#3 0x56b15709 in MwAbort ()
#4 0x56b00a53 in InvokeUnhandledExceptionFilter(SEH_THREAD_BLOCK*) ()
#5 0x56b009bb in SehScanInvokeTryList(SEH_THREAD_BLOCK*) ()
#6 0x56b0112b in Signal_Handler::raise(unsigned int, void*, int, int, unsigned long*) () from /opt/crm/siebsrvr1/siebsrvr/mw/lib/libkernel32.so
#7 0x56b0123d in Raise_Exception::operator()(int, siginfo*, void*) ()
#8 0x56b01187 in Signal_Handler::The_Handler(int, siginfo*, void*) ()
#9 0x558de731 in _SigBusSegvIotHandler ()
#10 0x77077466 in call_chained_handler(sigaction*, int, siginfo*, void*) ()
#11 0x77074223 in os::Linux::chained_handler(int, siginfo*, void*) ()
#12 0x77078168 in JVM_handle_linux_signal ()
#13 0x77074144 in signalHandler(int, siginfo*, void*) ()
#14
#15 0x4e586b6a in memcpy () from /lib/libc.so.6
#16 0x68e21bfe in xercesc_2_2::BinMemInputStream::BinMemInputStream(unsigned char const*, unsigned int, xercesc_2_2::BinMemInputStream::BufOpts) ()
#17 0x68e98fa5 in xercesc_2_2::MemBufInputSource::makeStream() const ()
#18 0x68eaef30 in xercesc_2_2::ReaderMgr::createReader(xercesc_2_2::InputSource const&, bool, xercesc_2_2::XMLReader::RefFrom, xercesc_2_2::XMLReader::Types, xercesc_2_2::XMLReader::Sources, bool) ()
#19 0x68e8f742 in xercesc_2_2::IGXMLScanner::scanReset(xercesc_2_2::InputSource const&) () from /opt/crm/siebsrvr1/siebsrvr/lib/libxerces-c.so.22
#20 0x68e88460 in xercesc_2_2::IGXMLScanner::scanDocument(xercesc_2_2::InputSource const&) () from /opt/crm/siebsrvr1/siebsrvr/lib/libxerces-c.so.22
#21 0x68ec0891 in xercesc_2_2::SAXParser::parse(xercesc_2_2::InputSource const&) () from /opt/crm/siebsrvr1/siebsrvr/lib/libxerces-c.so.22
#22 0x6300c0d2 in CSSXMLConverter::XML2PropSet(xercesc_2_2::InputSource*, CCFPropertySet*, CCFMap&, SSstring const&, bool, bool, bool, bool, bool) () from /opt/crm/siebsrvr1/siebsrvr/lib/libsscfxclib.so
#23 0x6300cd7e in CSSXMLConverter::XMLToPropSet(CCFMemBlock const&, CCFPropertySet*, SSstring&, CCFMap&, SSstring const&, bool, bool, bool, bool, bool) () from /opt/crm/siebsrvr1/siebsrvr/lib/libsscfxclib.so
#24 0x691f26c6 in CSSXMLCnvService::XMLToPropSet(CCFPropertySet const&, CCFPropertySet&, bool, bool) () from /opt/crm/siebsrvr1/siebsrvr/lib/libsscfxc.so
#25 0x691f3358 in CSSXMLCnvService::DoInvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&) ()
#26 0x59c6c63a in CSSService::InvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&) ()
#27 0x620c06a7 in CSSELServiceImpl::InvokeMethod(SSstring const&, CSSELPropertySetIface*, CSSELPropertySetIface*) ()
#28 0x6a305828 in CSSServiceCLIJSMechInst::InvokeMethod(CSSCLIContext*, CSSCLIValueArray*, CSSCLIAbstractValue*) ()
#29 0x6a454389 in CSSCLINativeFunction::Call(CSSCLIContext*, CSSCLIValueArray*, CSSCLIAbstractValue*, CSSCLIString const&) ()
#30 0x6a45ab5c in CSSCLIVirtualMachine::ExecuteOP_CALL(CSSCLIStackFrame*, CLIVMMetadataToken*, CSSCLICompiledFunction*) ()
#31 0x6a45c780 in CSSCLIVirtualMachine::Execute(CSSCLIStackFrame*, CSSCLIAbstractValue*) () from /opt/crm/siebsrvr1/siebsrvr/lib/libsscfcli.so
#32 0x6a3b42d8 in CSSCLICompiledFunction::Call_inline(CSSCLIContext*, CSSCLIValueArray*, CSSCLIAbstractValue*, CSSCLIScopeChain*) ()
#33 0x6a453d6f in CSSCLICompiledFunction::Call(CSSCLIContext*, CSSCLIValueArray*, CSSCLIAbstractValue*, CSSCLIString const&) ()
#34 0x6a45b7b5 in CSSCLIVirtualMachine::ExecuteOP_CALL(CSSCLIStackFrame*, CLIVMMetadataToken*, CSSCLICompiledFunction*) ()
#35 0x6a45c780 in CSSCLIVirtualMachine::Execute(CSSCLIStackFrame*, CSSCLIAbstractValue*) () from /opt/crm/siebsrvr1/siebsrvr/lib/libsscfcli.so
#36 0x6a2cb6f3 in CSSCLIJSMechInst::CallEvent(SSstring const&, CPtrArray&) ()
#37 0x59dbd1a9 in CSSELIface::ForwardEvent(SSstring const&, CPtrArray&) ()
#38 0x59dcaac4 in CSSELServiceIface::OnPreInvoke(SSstring const&, CCFPropertySet const&, CCFPropertySet&) ()
#39 0x59c6b5c1 in CSSService::ELEventPreInvoke(SSstring const&, CCFPropertySet const&, CCFPropertySet&, int&) ()
#40 0x59c6c5e9 in CSSService::InvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&) ()
#41 0x6853ed70 in CSSWfStepExec::InvokeService(CSSWfStep const*, CSSWfStepInst*, unsigned short const*, unsigned short const*, CCFPropertySet const&, CCFPropertySet&, bool, bool) () from /opt/crm/siebsrvr1/siebsrvr/lib/libsscafwsv.so
#42 0x68540f10 in CSSWfStepExec::InvokeTask(CSSWfStep const*, CSSWfStepInst*, CCFPropertySet&, CCFPropertySet&) ()
#43 0x6853df94 in CSSWfStepExec::InvokeAction(CSSWfStep const*, CSSWfStepInst*, CCFPropertySet&, CCFPropertySet&, CSSStringArray&, bool&) ()
#44 0x6853bed9 in CSSWfStepExec::Execute(CSSWfStep const*, CSSWfStepInst*, CSSStringList&, bool&, bool&, unsigned short const*, bool, CCFPropertySet*, bool, unsigned short const*, CCFVariant const*) ()
#45 0x685475b4 in CSSWfStepInst::RunOneStep(bool&, bool&, bool&, unsigned short const*, bool, CCFPropertySet*, bool, unsigned short const*, CCFVariant const*, CCFPropertySet*, CCFPropertySet*, bool, bool) ()
#46 0x68547ca7 in CSSWfStepInst::Start(bool&, unsigned short const*, unsigned short const*, CCFVariant const*) ()
#47 0x6844c1c2 in CSSWfCoordinator::Start(CSSWfEngine*, CSSWfProcInst*, unsigned short const*, bool&, bool, bool, bool, unsigned short const*, CCFVariant const*) () from /opt/crm/siebsrvr1/siebsrvr/lib/libsscafwsv.so
#48 0x68483f72 in CSSWfEngine::RunSingleProcess(CSSWfProcess const*, CSSWfProcInst*, CSSBusComp*, unsigned short const*, unsigned short const*, bool, CCFPropertySet const&, CCFPropertySet&, bool&, CCFMap, CCFElemPtr >&, int&, WfInstType, CCFVariant const*, unsigned short const*) ()
#49 0x68486240 in CSSWfEngine::StartProcess(unsigned short const*, unsigned short const*, unsigned short const*, unsigned short const*, unsigned short const*, CCFPropertySet const&, CCFPropertySet&, bool&, WfInstType, CSSWfBatchJob*, CCFVariant const*, unsigned short const*, bool) ()
#50 0x6847357a in CSSWfEngine::DoInvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&) ()
#51 0x59c6c63a in CSSService::InvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&) ()
#52 0x6853ed70 in CSSWfStepExec::InvokeService(CSSWfStep const*, CSSWfStepInst*, unsigned short const*, unsigned short const*, CCFPropertySet const&, CCFPropertySet&, bool, bool) () from /opt/crm/siebsrvr1/siebsrvr/lib/libsscafwsv.so
#53 0x68540ba0 in CSSWfStepExec::InvokeSubProc(CSSWfStep const*, CSSWfStepInst*, CCFPropertySet&, CCFPropertySet&, CSSStringArray&, bool&) ()
#54 0x6853e087 in CSSWfStepExec::InvokeAction(CSSWfStep const*, CSSWfStepInst*, CCFPropertySet&, CCFPropertySet&, CSSStringArray&, bool&) ()
#55 0x6853bed9 in CSSWfStepExec::Execute(CSSWfStep const*, CSSWfStepInst*, CSSStringList&, bool&, bool&, unsigned short const*, bool, CCFPropertySet*, bool, unsigned short const*, CCFVariant const*) ()
#56 0x685475b4 in CSSWfStepInst::RunOneStep(bool&, bool&, bool&, unsigned short const*, bool, CCFPropertySet*, bool, unsigned short const*, CCFVariant const*, CCFPropertySet*, CCFPropertySet*, bool, bool) ()
#57 0x68547ca7 in CSSWfStepInst::Start(bool&, unsigned short const*, unsigned short const*, CCFVariant const*) ()
#58 0x6844c1c2 in CSSWfCoordinator::Start(CSSWfEngine*, CSSWfProcInst*, unsigned short const*, bool&, bool, bool, bool, unsigned short const*, CCFVariant const*) () from /opt/crm/siebsrvr1/siebsrvr/lib/libsscafwsv.so
#59 0x68483f72 in CSSWfEngine::RunSingleProcess(CSSWfProcess const*, CSSWfProcInst*, CSSBusComp*, unsigned short const*, unsigned short const*, bool, CCFPropertySet const&, CCFPropertySet&, bool&, CCFMap, CCFElemPtr >&, int&, WfInstType, CCFVariant const*, unsigned short const*) ()
#60 0x68486240 in CSSWfEngine::StartProcess(unsigned short const*, unsigned short const*, unsigned short const*, unsigned short const*, unsigned short const*, CCFPropertySet const&, CCFPropertySet&, bool&, WfInstType, CSSWfBatchJob*, CCFVariant const*, unsigned short const*, bool) ()
#61 0x68471350 in CSSWfEngine::DoInvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&) ()
#62 0x59c6c63a in CSSService::InvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&) ()
#63 0x59c080f5 in _ThreadMain(void*, SrmRequest*) ()
#64 0x59c07970 in bsvmMTServer::BatchMain(void*, SrmRequest*) ()
#65 0x0806b34a in smiMainThread::CompBatchMain(void*, SrmRequest*) ()
#66 0x080841aa in SmiRequest::CallBatchEntryPts(scrRecovInfo*) ()
#67 0x08084007 in SmiRequest::CallBatchEntryPts() ()
#68 0x080832aa in SmiRequest::ProcessRequest(long, SrmSisConnHndl*, CSSSISRequestMsg*, unsigned long, unsigned char*, unsigned int) ()
#69 0x08088313 in _ProcessRequest(smiMainThread*, _smiBatchQItem*, long) ()
#70 0x08088bd3 in _smiBatchQ::ProcessRequest(void*, void*, void*&) ()
#71 0x08080d24 in _smiWorkQueue::ProcessWorkItem(void*, void*, void*&) ()
#72 0x0808065a in _smiWorkQueue::WorkerTask(void*) ()
#73 0x0806f7d7 in SmiThrdEntryFunc(void*) ()
#74 0x558eb246 in OSDThreadStart(void*) ()
#75 0x555597ef in WslThreadProcWrapper(void*) ()
#76 0x55b49b79 in _AfxThreadEntry(void*) ()
#77 0x56b1bbde in MwThread(void*) ()
#78 0x4e675832 in start_thread () from /lib/libpthread.so.0
#79 0x4e5e70ae in clone () from /lib/libc.so.6TAG
 

Solution

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