CTI Toolbar Does Not Show After Upgrading To Java 1.7 , getting error: An add-on for this website failed to run. Check the security settings... (Doc ID 1558892.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version 8.1.1.2 SIA[21215] and later
Information in this document applies to any platform.

Symptoms

After installing Java 7 on Windows 7 desktop and when login to Siebel application the CTI tool bar does not show up and shows error"An Add-on for this website failed to run".
No CTI toolbar, only space allocated for it.

Changes

Upgraded JRE to 1.7

Cause

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