Siebel 8.1 .x Communication Driver Not Loading , getting error: Failed to load driver DLL xxx... (Doc ID 1559579.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version 7.8.2.16 SIA [19255] to 15.9 [IP2015] [Release V7 to V15]
Information in this document applies to any platform.

Symptoms

Customer set up new siebel Server on Windows Server to intergrate with existing Solaris Siebel Servers. Siebel Windows Server is only going to be used for communication with 3rd Party CTI Driver AMC driver but driver is failing to load.

ERROR:Failed on invoking ClientConnect in Comm. Server Svc., err=36181, msg=Unable to load communication driver DLL AMCSiebelAdapter.dll.(SBL-CSR-00507), input=

Error in Scomm log:

ID10647_6171[05/31/2013 11:02:43]:DEBUG:(Driver Proxy Handle: 120860064 ) Begin: CSCDDriverProxy::LoadDriverLibrary
ID10647_6171[05/31/2013 11:02:43]:DEBUG:(Driver Proxy Handle: 120860064 ) End: CSCDDriverProxy::LoadDriverLibrary
ID10647_6171[05/31/2013 11:02:43]:ERROR:Failed to load driver DLL AMCSiebelAdapter.dll  errno = 0
ID10647_6171[05/31/2013 11:02:43]:ERROR:Error on invoke media manager method(StartAllDriver),

Cause

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